Dione Kelley
Parkville,MD
Summary
Office Administrator with expertise in facility operations and process optimization. Develops compliance-focused policies that enhance operational efficiency and strengthen vendor relationships for improved service contracts. Proven track record of maintaining safety standards while driving productivity through effective communication systems.
Overview
29
29
years of professional experience
Work History
Supervisor, Facilities Management
1Rivet
Baltimore, MD
12.2022 - Current
- Optimized facility operations by developing and implementing compliance-focused policies and procedures.
- Managed facility operations to uphold safety and regulatory standards.
- Cultivated vendor relationships for enhanced service contracts and procurement efficiency.
- Conducted regular inspections to identify maintenance needs and issues.
- Oversaw maintenance schedules for building systems and equipment.
- Monitored facility cleanliness, recommending improvements for aesthetics.
- Ensured maintenance of coffee machines, ice machines, microwaves, and refrigerators in good condition.
- Processed shipments and maintained accurate shipping documentation.
Office Manager
Breathe Freely Behavioural Health Systems
Baltimore, MD
09.2021 - 12.2022
- Managed daily office operations, optimizing workflow and increasing efficiency.
- Supervised staff, organized schedules, and delegated tasks effectively.
- Trained new hires on EMR database for seamless integration into office processes.
- Scheduled patient appointments while maintaining office supplies and decor.
- Coordinated meetings for staff and clients to enhance communication.
- Maintained confidential personnel records and ensured compliance with policies.
- Oversaw front desk activities, managing visitor interactions and inquiries efficiently.
- Conducted recruitment processes, including interviews to select suitable candidates.
Medical Receptionist
King Health Systems (KHS)
Baltimore, MD
03.2019 - 08.2021
- Created welcoming, professional environment to enhance patient experience.
- Checked patients in and out for appointments, collecting co-payments efficiently.
- Scheduled and managed patient appointments, ensuring optimal calendar organization.
- Coordinated communication between medical staff and patients to facilitate service delivery.
- Verified patient insurance coverage and eligibility, maintaining accurate records.
- Entered patient information into electronic medical record (EMR) system with precision.
- Measured and recorded patient vital signs, supporting clinical staff during visits.
- Maintained supply inventory for office area, ordering items as needed.
Administrative Assistant
Contemporary Staffing Solutions
Sparks, MD
11.2016 - 09.2018
- Provided administrative support for projects, collaborating with business leaders to drive success.
- Maintained project plans in MS Project, delivering updates to senior leadership for informed decision-making.
- Ensured effective business correspondence by managing phone calls and emails.
- Accurately collected and entered contracts into databases, ensuring data integrity.
- Researched and compiled information to finalize incomplete documents, improving documentation quality.
- Entered data into spreadsheets using Microsoft Excel, enhancing reporting efficiency.
- Developed systematic organizational strategies for filing systems, maintaining document accuracy and confidentiality.
- Composed letters, memos, reports, emails, and presentations for management staff.
Administrative Assistant
Vector Dynamics
Baltimore, MD
12.2006 - 09.2016
- Maximized productivity by maintaining multiple calendars, scheduling meetings, coordinating travel arrangements, conferences and presentations.
- Processed invoices and produced reports to support efficient handling of low speed, minor, and soft tissue injury claims.
- Produced copies and sent faxes while managing incoming and outgoing correspondence efficiently.
- Responded to routine correspondence, emails, and telephone calls to prioritize activities and minimize interruptions.
- Maintained an alphabetical filing system to ensure easy access to important documents.
- Sorted and delivered incoming mail to designated recipients across the office to ensure timely distribution.
Docket Clerk
State of Maryland
Baltimore, MD
06.1997 - 06.2006
- Processed and maintained case dockets for twelve venues, ensuring accuracy and timely updates for ongoing cases.
- Created and prepared dockets for Arbitration.
- Transcribed legal documents and correspondence, contributing to accurate record-keeping and compliance with legal standards. Drafted moderate to complex legal document filing with the courts (complaints, Waivers, affidavits, memorandums, orders, summonses, and subpoenas).
- Maintained a diary for scheduling malpractice hearings.
- Performed clerical duties including typing, data entry, and preparing correspondence, supporting overall office efficiency and communication.
- Handled media and public inquiries regarding malpractice cases.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Received and distributed faxes and mail in a timely manner.
Education
High School Diploma -
Patterson High School
BaltimoreSkills
- Facility operations management
- Crisis and vendor management
- Logistics coordination
- Office administration
- Process optimization
- Document management
- Microsoft Office proficiency
- Customer service excellence
- Team collaboration
- Department coordination
- Task delegation
- Time management
- Effective communication
- Decision-making skills
- Resource management
- Task prioritization
Timeline
Supervisor, Facilities Management
1Rivet
12.2022 - Current
Office Manager
Breathe Freely Behavioural Health Systems
09.2021 - 12.2022
Medical Receptionist
King Health Systems (KHS)
03.2019 - 08.2021
Administrative Assistant
Contemporary Staffing Solutions
11.2016 - 09.2018
Administrative Assistant
Vector Dynamics
12.2006 - 09.2016
Docket Clerk
State of Maryland
06.1997 - 06.2006
High School Diploma -
Patterson High School