Ishita Joshi

Operations & Reliability Risk Management & Compliance

• Oversaw daily operations of all office facilities to ensure functionality and safety.
• Implemented best practices in space planning and sustainability across regions.
• Managed successful build-outs, renovations, and relocations from concept to completion.
• Led a geographically dispersed team of 239 professionals, fostering collaboration and accountability.
• Developed and managed operational budgets while optimizing costs through strategic sourcing.
• Ensured compliance with lease obligations, local regulations, and corporate policies.
• Served as key advisor to executive leadership by providing insights and recommendations.
• Directed operations of mission-critical data centers, ensuring uptime through redundancy strategies.
• Led cross-functional teams to develop strategic initiatives aligned with company goals.
• Directed comprehensive market analysis to identify growth opportunities and trends.
• Oversaw budget management and resource allocation for multiple projects simultaneously.
• Mentored junior staff, fostering professional development and enhancing team performance.
• Implemented process improvements to streamline operations and increase efficiency across departments.
• Collaborated with executive leadership to refine long-term organizational strategies.
• Facilitated stakeholder engagement sessions to gather feedback and drive consensus on initiatives.
• Championed innovation by introducing new technologies and practices for enhanced productivity.
• Developed and implemented strategic plans to maximize organizational efficiency, effectiveness, and profitability.
• Lead cross-functional teams in developing creative solutions to challenging problems.
• Promoted a culture of collaboration among staff members through regular communication, feedback, and recognition.
• Managed multiple projects simultaneously while ensuring deadlines were met.
• Coordinated with stakeholders across multiple departments to develop innovative strategies for problem solving.
• Built relationships with external partners, vendors, and customers in order to foster collaboration.
• Facilitated meetings between internal teams to ensure alignment on initiatives.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.Strategic agility, thought leadership and sound decision-making skills.
• Ability to build and lead teams and to work well in a collaborative, team-oriented environment.
• Keen planning skills along with the ability to lead through influence and to be a proactive partner with a strong customer-service orientation.
• Problem solver at a tactical and functional level, possess excellent oral and written communication skills, a solid work ethic and unquestioned integrity.
• Data analysis (MS Excel, pivot tables, etc)
• Financial basics (P&L, contract fundamentals)
• Facilities fundamentals (electrical, mechanical, data center operations)
• Tools (ServiceNow, Workday, Adaptive Insights, SDP, etc.)
• Engage and drive employee and customer Satisfaction
• Project management and execution
• Competitive advantage through flexibility, innovation and speed Technical Infrastructure Leadership
• Provide strategic direction for all critical infrastructure systems including UPS, STS, PDUs, generators, switchgear, chillers, CRAHs/CRACs, BMS/EPMS, fire/life safety, and structured cabling.
• Oversee design, commissioning, and acceptance of new builds, expansions, and retrofits to ensure alignment with Tier standards (Uptime Institute / TIA-942).
• Ensure proper redundancy (N, N+1, 2N) and resilience in facility architecture to meet client uptime requirements.
• Own end-to-end responsibility for continuous operations of mission-critical environments, maintaining uptime (99.999% availability).
• Direct preventive, predictive, and corrective maintenance programs, ensuring zero unplanned downtime.
• Establish and enforce SOPs, MOPs, and EOPs for all technical systems with rigorous change management processes.
• Lead Root Cause Analysis (RCA) and Corrective Action Plans (CAPs) for incidents, driving lessons learned into operational practices.

• Company Overview: Client: Verizon
• Oversaw daily facility operations across custodial, life‑safety, engineering, site services and maintenance tasks.
• Conducted bi‑weekly inspections and audits ensuring compliance with industry best practices.
• Managed and reviewed contracts, performing evaluations and bidding processes.
• Supervised and coordinated maintenance programmed for property conditions.
• Responded promptly to tenant requests, resolving issues and maintaining satisfaction.
• Guided hiring, training and motivational activities for facility management team.
• Prepared and approved budgets, financial reports, contracts and purchase orders.
• Coordinated annual budgets, forecasts and business plans.
• Collected and analysed performance data to inform decisions.
• Client: Verizon
• Streamlined contract management saving costs and improving service delivery.
• Developed maintenance programme improving property condition and ratings.
• Led staff training programs increasing efficiency and morale.
• Coordinated major capital improvement projects reducing long‑term costs.
• Enhanced financial reporting accuracy and timeliness.

• Maintained safety and security of facilities; led life‑safety planning initiatives.
• Ensured site utilities supported manufacturing operations without interruption.
• Planned and implemented risk‑mitigation strategies.
• Prepared consolidated budgets, financial reports, contracts and purchase orders.
• Ensured compliance with insurance requirements for staff, tenants and vendors.
• Interacted with senior leadership to communicate project status.
• Conducted market tours and drove operational improvements reducing expenses.
• Managed delivery of facilities management services to client specifications.
• Managed large‑scale mechanical projects (HVAC, electrical, escalators, elevators).
• Performance‑managed, developed and trained staff.
• Improved efficiency and reduced expenses through strategic planning.
• Completed major mechanical projects on time and budget.
• Enhanced customer satisfaction through communication and service quality.

• Company Overview: Hardware & Construction
• Responded promptly to building emergencies ensuring swift resolution.
• Designed and implemented sustainable improvement initiatives across APAC.
• Undertook site visits to identify and resolve operational issues.
• Planned maintenance activities aligning with usage patterns to minimize disruption.
• Led corporate initiatives including sales and marketing training programmed.
• Monitored and controlled expenses ensuring budget compliance.
• Directed start‑up of new systems ensuring alignment with specifications.
• Conducted recruitment and training of maintenance personnel.
• Provided mentorship to installation specialists.
• Oversaw maintenance and optimisation of HVAC, electrical and automation systems.
• Hardware & Construction
• Introduced energy‑efficient technologies reducing costs.
• Developed training programmed enhancing team capabilities and revenue.
• 11+ Awards from JLL & Cushman & Wakefield.
• Recognized for exceptional emergency‑management skills.