Dionel Hidalgo
Clearwater,FL
Summary
Knowledgeable phone and research specialist with solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Looking to find a position with an employer where I can grow with the company and provide quality customer service and phone sales expertise.
Overview
11
11
years of professional experience
Work History
Auto Care Coverage Specialist
XCoverage
05.2024 - 07.2025
- Assisted in daily operations by managing administrative tasks and supporting team initiatives.
- Conducted research to gather data for decision-making processes and project developments.
- Maintained accurate records and documentation to ensure compliance with company policies.
- Followed all company policies and procedures to deliver quality work.
- Outbound phone calls assisting customers with finding auto insurance coverage
Research Analyst and Interviewer
Nielsen Media Research
11.2014 - 04.2024
- Conducted comprehensive data analysis to support research initiatives and inform strategic decision-making.
- Collaborated with cross-functional teams to gather qualitative and quantitative data for ongoing projects.
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Maintained database to store research data.
- Inbound/Outbound communication qualifying respondents to participate in Nielsen Ratings with primary focus on television viewing
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Languages
Spanish
Native or Bilingual
Timeline
Auto Care Coverage Specialist
XCoverage
05.2024 - 07.2025
Research Analyst and Interviewer
Nielsen Media Research
11.2014 - 04.2024
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