DIONICIA C. Castillo
San Antonio,TX
Summary
Dedicated Medical Professional experienced in customer service, phlebotomy, and patient care. Delivered comprehensive support through effective communication and meticulous documentation, ensuring accurate laboratory test processing and enhanced patient comfort. Committed to maintaining organized and clean medical environments, contributing to efficient healthcare workflows.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Medical-surgical Tech
University Health
01.2024 - Current
- Monitor and record vital signs; report significant changes to nursing staff.
- Assisted nursing staff with procedures and patient documentation to streamline care delivery.
- Delivered daily personal care to patients, enhancing comfort and dignity.
- Provided assistance with patient mobility during daily activities. and transportation of patients.
- Ensured cleanliness and organization of patient rooms and medical equipment to promote a safe environment.
Phlebotomist
University Health System
01.2022 - 01.2024
- Facilitated communication between clinics and doctors by providing accurate test codes and timely updates on results.
- Requested reference tests to facilitate accurate diagnostics.
- Preparing patients both mentally and physically for specimen taking procedures
- Supported clinics with appropriate test codes, updated doctors with verbal results and Request for faxes.
- Assisted pathology team with specimen analysis and processing.
- Obtained specimens based on established priority levels for testing.
- Collected samples while ensuring patient comfort and minimizing discomfort.
- Supported processing and analysis of specimens to ensure quality testing.
- Organized workflow to consistently meet established deadlines for specimen processing.
- Packed samples securely in pneumatic tubes for efficient transport.
- Participated in departmental meetings to discuss operational updates.
- Maintained a clean and safe work area to promote hygiene and safety.
- Executed all tasks with a focus on maintaining safety protocols.
Clinical Lab Assistant II
North Central Baptist Hospital
San Antonio, TX
02.2020 - 10.2021
- Conducted CLIA waived laboratory tests, demonstrating proficiency in established competencies during introductory period to ensure compliance and quality standards.
- Executed routine technical and clerical functions, including venipuncture and capillary puncture, ensuring accurate labeling of tubes for effective specimen tracking.
- Conducted CLIA waived laboratory tests, demonstrating proficiency in established competencies during the introductory period to ensure compliance and quality standards.
Phlebotomist/Lab Assistant
Medina Regional Hospital
Hondo, TX
04.2019 - 07.2020
- Advocated for mission, vision, and values of the organization.
- Conducted blood draws efficiently and with attention to patient comfort.
- Documented phlebotomy requisitions to ensure accurate processing of patient samples.
- Demonstrated knowledge of colored top tube, volume of blood needed, and test requirements.
- Procured laboratory supplies to maintain adequate inventory for uninterrupted operations.
- Executed assigned duties promptly, prioritizing STAT and outpatient orders.
- Follow the policy and procedures of the clinical laboratory and the hospital.
- Prepared specimens to ensure accurate analysis and timely results. to send to LabCorp and Quest.
- Performed drug screening procedures to assist in patient evaluations and treatment plans.
- Assisted with billing processes by utilizing CPT codes and ICD-9-CM for accurate patient invoicing.
Phlebotomist
North- University Family Health center
San Antonio, TX
05.2014 - 10.2019
- Collected and processed blood, urine, and stool samples in an outpatient clinic, serving over 1000 patients monthly.
- Managed lab center operations at University Family Health Center-North, training new hires, ordering supplies, processing newborn screens for state labs, and providing timely reports to administration.
- Managed lab center operations at University Family Health Center-North, training new hires, ordering supplies, processing newborn screens for state labs, and providing timely reports to administration.
- Utilized the "SoftLab" program to streamline laboratory processes and improve efficiency.
Care Provider
Home Health care Provider
01.2011 - 01.2014
- Supported client with daily and evening tasks, including meal preparation, medication management, and maintaining a safe and clean living environment.
- Provided personal care assistance to home health clients with bathing, grooming, dressing, and toileting.
- Prepared meals following client diet plans and home health instructions.
- Prepared nutritious meals according to client diet plans and home health guidelines.
Receptionist
Super Eight Motel
01.2008 - 01.2013
- Delivered exceptional customer service with a friendly demeanor, enhancing guest experience.
- Enhanced customer interactions by maintaining a positive and welcoming demeanor.
- Ensured cleanliness and organization of the front office, contributing to a safe and welcoming environment.
- Delivered daily reports to management to ensure informed decision-making. Performed inspections to ensure compliance and communicated results to management.
Education
Some College - Medical/Billing coding certificate
UTSA
San Antonio, Tx 06.2023 - 09.2023
school of nursing
St. Phillips College
San AntonioBless of Hope High School
Skills
- Patient Care
- Vital signs assessment
- Venipuncture
- Phlebotomy
- Specimen collection
- Laboratory Experience
- Hospital Experience
- Epic charting
- EKG
- Accu check
- EXCEL
- POWERPOINT
- MICROSOFT Microsoft Word
- WORD
- Patient transport
- CPR
Certification
CPR Certified
Languages
Bilingual Spanish and English with excellent Customer Service skills
AND QUALIFICATIONS
Bilingual Spanish and English with excellent Customer Service skills
Medical billing and coding
Timeline
Medical-surgical Tech
University Health
01.2024 - Current
Some College - Medical/Billing coding certificate
UTSA
06.2023 - 09.2023
Phlebotomist
University Health System
01.2022 - 01.2024
Clinical Lab Assistant II
North Central Baptist Hospital
02.2020 - 10.2021
Phlebotomist/Lab Assistant
Medina Regional Hospital
04.2019 - 07.2020
Phlebotomist
North- University Family Health center
05.2014 - 10.2019
Care Provider
Home Health care Provider
01.2011 - 01.2014
Receptionist
Super Eight Motel
01.2008 - 01.2013
school of nursing
St. Phillips College
Bless of Hope High School