Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dion'J Howze

Redford,MI

Summary

I am a customer-focused retail associate with a solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. If considered for the Geek Squad Agent position, I would be committed to executing sales, service, and customer experience initiatives, driving strong sales.

Overview

6
6
years of professional experience

Work History

Shift Manager

Noodles & Company
Northville, Michigan
02.2023 - Current
  • Resolved customer complaints and ensured satisfaction consistently.
  • Assisted in financial tasks including cash handling and reporting procedures.
  • Helped employees accomplish tasks during peak periods.
  • Leading a team through fast-paced shifts, balancing customer needs, and task priorities.
  • Managed inventory using digital tracking tools, ensuring accuracy and availability.

Lumber Associate

Home Depot
Livonia, MI
05.2022 - 10.2022
  • Loaded and unloaded materials like drywall, shingles and plywood for customers.
  • Learned lumber products and manufacturer differences to give customers sound advice on building materials.
  • Tallied pieces of lumber according to grade and board footage.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Stocker Associate

Walmart
Canton, MI
11.2021 - 04.2022
  • Processing freight and preparing backroom for incoming freight.
  • Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
  • Acknowledged customers, identified needs and assisted with purchasing decisions to deliver exceptional service.
  • Utilized inventory management system to complete bin audits, work inventory exceptions and correct shelf capacities.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.

Package Handler

FedEx
Livonia, MI
07.2021 - 11.2021
  • Updated daily log with incoming and outgoing packages and notable incidents
  • Achieved daily performance targets, working quickly to process shipments and meet customer demands
  • Detected package issues with regular audits, working with team and supervisors to resolve problems
  • Handled 1200+ packages per hour, consistently exceeding quotas
  • Maintained team productivity with well-organized storage, staging, and shipment areas.

Sales Associate

Panera Bread
Livonia, MI
06.2019 - 07.2021
  • Resolved customer concerns using strong communication and conflict management skills
  • Explained promotions and special offers to customers
  • Located items for customers by checking other stores and online options
  • Received and stock truck inventory

Education

High School Diploma -

Lee M Thurston Highschool
Livonia, MI
06-2020

Skills

  • Bin audits
  • Task prioritization
  • Scanning
  • Heavy lifting
  • Package labeling
  • Shelf stocking
  • Safety methods
  • Product displays
  • Merchandise stocking
  • Product organization
  • Adaptive team player
  • Conflict resolution

Timeline

Shift Manager

Noodles & Company
02.2023 - Current

Lumber Associate

Home Depot
05.2022 - 10.2022

Stocker Associate

Walmart
11.2021 - 04.2022

Package Handler

FedEx
07.2021 - 11.2021

Sales Associate

Panera Bread
06.2019 - 07.2021

High School Diploma -

Lee M Thurston Highschool

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