Dion K. Williams
Katy
Summary
Dynamic professional with a proven track record at the Department of Homeland Security, excelling in decision-making and effective communication. Skilled in report writing and preparation, adept at multitasking and fostering teamwork. Achieved significant case adjudication and document management, enhancing operational efficiency and client satisfaction. Efficient and punctual Gym Attendant with team orientation and creativity. Adjusting equipment and assisting customers with various tasks necessary to enhance customer experience. Versatile employee willing to fulfill widely varying roles as necessary to facilitate smooth operations of gym facility.
Overview
11
11
years of professional experience
Work History
Asylum Officer
Department Of Homeland Security
08.2015 - Current
- Wrote detailed narrative reports for use in investigations.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Adjudicate 15-20 cases per month for decision making on asylum claims.
- Input personal data and conduct security checks for asylum applicants.
- Asked visitors prearranged chain of questions to collect information on visitors entering country.
- Advised visitors on immigration laws governing country, consequences of breaking laws and reasons for deportation.
- Collected and arranged client documents and data for application submission.
Front Desk Associate
Fairfield Athletic Club
02.2023 - 07.2023
- Maintained cleanliness and organization of front desk area.
- Greeted 25-50 guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Answered guest questions and referred to local points of interest.
- Answered customer telephone calls promptly and appropriately handled needs.
Immigration Services Officer
Department Of Homeland Security
04.2013 - 08.2015
- Advised visitors on immigration laws governing country, consequences of breaking laws and reasons for deportation.
- Monitored visa expiration dates with diligence and accuracy, taking appropriate actions as necessary.
- Collected and arranged 100 client documents and data per week for application submission.
- Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
Education
Master of Science - Sports Management-Kinesiology
Houston Christian University
Houston, TX12.2024
Bachelor of Arts - Biblical Studies
Belhaven University
Jackson, MS12.2020
Skills
- Marketing support
- Equipment Setup
- Fitness Knowledge
- Membership retention
- Effective Communication
- Work Coordination
- Information Verification
- Report Writing
- Report Preparation
- Decision-Making
- Multitasking Abilities
- Teamwork and Collaboration
Timeline
Front Desk Associate
Fairfield Athletic Club
02.2023 - 07.2023
Asylum Officer
Department Of Homeland Security
08.2015 - Current
Immigration Services Officer
Department Of Homeland Security
04.2013 - 08.2015
Master of Science - Sports Management-Kinesiology
Houston Christian University
Bachelor of Arts - Biblical Studies
Belhaven University
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