Dionna McCall
Wilmington,DE
Summary
Tenacious Peer Recovery Specialist experienced in tracking down individuals and assets, handling tasks and demonstrating expertise in sharing lived experience . Practiced investigator and complex problem-solver. Dedicated and passionate professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Certified Peer Recovery Specialist
DSAMH/Bridge Clinic
Newcastle , Delaware
02.2022 - Current
- Conducted telephone admission screenings and offered related client assistance.
- Completed checklists, shift documentation and recordkeeping following agency policies and procedures.
- Searched program participant belongings at admission and discharge or at supervisor's request.
- Maintained safety and program structure by monitoring individuals' activities.
- Directed client well-being checks and documented notes.
- Coordinated referrals for addiction services based on individual client needs and preferences.
House Manager
Divine Light Inc.
Wilmington, DE
10.2020 - 12.2021
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Assisted residents with daily hygiene and living tasks.
- Managed all intake and discharge paperwork and procedures for residents.
Vehicle Readiness Coordinator
SEPTA
Philadelphia, PA
04.1991 - 05.2020
- Worked closely with personnel, customers and contractors to resolve problems.
- Motivated workers to exceptional performance through implementation of new strategies.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
Education
GED -
Temple University
Philadelphia, PANo Degree - Liberal Arts And General Studies
Community College of Philadelphia
Philadelphia, PASkills
- Community Resources
- Individual Recovery Plans
- Loyalty Programs
- Crisis Situations
- Treatment Options
- Asset Recovery
- Monitoring Recovery
- Patient Advocacy
- Individualized Counseling
- Group Activities
- Conflict Resolution
- Treatment Recommendations
Certification
Certified Peer Recovery Specialist
Timeline
Certified Peer Recovery Specialist
DSAMH/Bridge Clinic
02.2022 - Current
House Manager
Divine Light Inc.
10.2020 - 12.2021
Vehicle Readiness Coordinator
SEPTA
04.1991 - 05.2020
GED -
Temple University
No Degree - Liberal Arts And General Studies
Community College of Philadelphia
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