Dionna S. Downey
Edmond,OK
Summary
Devoted personal care professional skilled in fostering client health and convenience through assisting with daily activities and health needs. Driven to promote healthy habits to encourage client well-being by demonstrating healthy habits. Dedicated to applying emerging techniques to derive best possible outcomes.
Overview
8
8
years of professional experience
Work History
Primary Caregiver/Childcare Educator
Homeschool Educator
Mustang, OK
01.2020 - Current
- Educational curriculum/ Collaboration with licensed educators
- Managed daily schedules and routines for a family of 6, including meal planning, transportation, and extra-curricular activities
- Provided comprehensive childcare, including educational activities and developmental support
- Prioritizing Tasks
- Problem- solving/cultivated strong communication skills
- Budget planning for household/taught budgeting
Mental Health Technician
Mustang Treatment Center
Mustang, OK
07.2019 - 12.2019
- Continuance of monitoring DHS/OJA clients and staff safety
- Assisted licensed therapist in leading group sessions consisting of 20+ DHS/OJA clients 2x daily
- One on One life skills sessions for OJA clients
- Mentor and life example for OJA clients
- Ran a strict organized program/followed strict schedules
Mental Health Technician
Red River Youth Academy
Norman, OK
02.2019 - 07.2019
- Continuance of monitoring patients and staff safety
- Assisted licensed therapist in leading group sessions consisting of 20+ patients 2x daily
- Mentor and life example
- Ran a strict organized program/followed strict schedules
Regional Contract Loader/Data Encoder
NTT Data
Yukon, OK
11.2018 - 02.2019
- Research/Data Entry
- Provider/Regional Contract Loading for United Healthcare
- Provider Contract Amendment/Execution for United Healthcare
Licensed Customer Service Representative
Farmers Insurance Agency
Yukon, OK
04.2017 - 07.2018
- Made phone calls to customers, cold calling, policy update, friendly review, and quotes
- Put in claims, gave claim updates/Filed appropriate documents
- Handled incoming and outgoing mail
- Ran payments for customers/Set up appointments
Education
Applied Science - Psychology
Oklahoma City Community College
Oklahoma City, OK01.2024
Skills
- Microsoft Office Suite
- Excel
- Database quality assurance
- Compassionate client care
- Behavioral management
- Adaptability
- Team collaboration
- Problem solving
- Organizational Skills
- Time Management
- Conflict resolution
- Verbal and written communication
- Multitasking and organization
- Critical thinking
- Budget planning
Timeline
Primary Caregiver/Childcare Educator
Homeschool Educator
01.2020 - Current
Mental Health Technician
Mustang Treatment Center
07.2019 - 12.2019
Mental Health Technician
Red River Youth Academy
02.2019 - 07.2019
Regional Contract Loader/Data Encoder
NTT Data
11.2018 - 02.2019
Licensed Customer Service Representative
Farmers Insurance Agency
04.2017 - 07.2018
Applied Science - Psychology
Oklahoma City Community College
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