Dionna Shelton
Augusta,GA
Summary
. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Substitute Teacher
Richmond County School System
01.2022 - 05.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Live Chat Agent
Victoria Secret
08.2021 - 01.2022
- Handled inbound customer chat conversations from various websites.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Worked closely with each customer to carefully resolve issues within timely fashion.
Retail Cashier
Stein Mart
08.2020 - 10.2020
- Greet and assist customers in the in-store check-out process: collecting payments using scanning devices, answering customer inquiries.
Receptionist
Great Clips
03.2020 - 07.2020
- Greeting and welcoming customers, providing them with a positive first impression of the salon, maintaining cleanliness of the salon, checking clients in and out for appointments and accepting payments.
Assistant Teacher
Women's Community Y
11.2018 - 02.2020
- Design and follow a full schedule of activities and discover suitable teaching material, using a wide range of teaching methods to enhance the child’s abilities, remain in constant communication about the child’s progress, provide basic care and caregiving activities, adhere to teaching standards and safety regulations
Server
IHOP
07.2017 - 05.2018
- Providing excellent wait service to ensure satisfaction
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Taking customer orders and delivering food and beverages, making menu recommendations, and answering questions and additional information.
Sailor
US Navy
04.2016 - 02.2017
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ05.2025
High School Diploma -
Spencer High School
Columbus, GA05.2015
Certified Customer Service Specialist -
Columbus Technical College
Columbus, GA05.2015
Skills
- Learning strategies
- Time management
- Effective communication and organizational skills
- Always providing positive environments
- Active listening
- Judgement and decision Making
- Ability to work well with others
- Emotional support
- Safety awareness
- Process Payments
- Policy Collaboration
Timeline
Substitute Teacher
Richmond County School System
01.2022 - 05.2022
Live Chat Agent
Victoria Secret
08.2021 - 01.2022
Retail Cashier
Stein Mart
08.2020 - 10.2020
Receptionist
Great Clips
03.2020 - 07.2020
Assistant Teacher
Women's Community Y
11.2018 - 02.2020
Server
IHOP
07.2017 - 05.2018
Sailor
US Navy
04.2016 - 02.2017
Bachelor of Arts - Psychology
Arizona State University
High School Diploma -
Spencer High School
Certified Customer Service Specialist -
Columbus Technical College