DaLia Short
Washington,DC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Hostess
Hook & Reel Seafood
03.2025 - Current
- Handle high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answer customer questions about hours, seating, and menu information.
- Take reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhance customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintain balanced cash drawer with correct money values and accurate documentation.
- Collect credit card, cash and gift certificate payments and dispensed change for cash transactions.
Cashier
Chuck E. Cheese
03.2022 - 03.2023
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Performed cleaning tasks such as mopping floors, emptying trash cans, washing dishes, and more
- Provided information about products and business logistics through phone calls and customer interactions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Dance Instructor
Friendship Tech Prep
06.2020 - 08.2023
- Engaged students in dance lessons by keeping class environment fun and interesting activities
- Helped students grasp techniques by showing steps in multiple ways and with personalized instruction
- Kept classes professional and on track with proper leadership and management of students behavior
- Collaborated with other instructors on projects and performances
- Utilized different styles of teaching to accommodate students of all capabilities.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
Education
No Degree - Business
Bowie State University
Bowie, MDDiploma -
Friendship Tech Prep
Washington, DC05.2023
Skills
- Outgoing
- Verbal and Written Communication
- Ability to Learn Quickly
- Active listening
- Intermediate Microsoft Word
- Intermediate Microsoft Excel
- Intermediate Microsoft Powerpoint
- Intermediate Microsoft Office
Timeline
Hostess
Hook & Reel Seafood
03.2025 - Current
Cashier
Chuck E. Cheese
03.2022 - 03.2023
Dance Instructor
Friendship Tech Prep
06.2020 - 08.2023
No Degree - Business
Bowie State University
Diploma -
Friendship Tech Prep
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