Dionne Cooper
Office Assistant
New Orleans,LA
Summary
Dedicated, driven, and ambitious customer service specialist with 15+ years experience and 5+ years managerial experience seeking to utilize my experience to enhance leadership skills and further advance the goals of the company in which I am employed.
Overview
10
10
years of professional experience
Work History
Office Assistant
Contin-U-Care Outreach Services
New Orleans, Louisiana
01.2024 - 10.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
Customer Service Representative
Select Comfort
New Orleans, Louisiana
10.2022 - 01.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Asst. Assistant Manager
Crocs At Riverwalk Outlet
New Orleans, LA
04.2021 - 05.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Head Hostess
The Original Pierre Maspero's
New Orleans, LA
01.2019 - 04.2021
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Recorded available tables after seating each party using specialized seating software.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Team Lead/Manager on Duty
Sucre
New Orleans, LA
02.2017 - 03.2019
- Evaluated employee performance and coached and trained to improve weak areas.
- Set overall vision and provided team leadership.
- Worked different stations to provide optimal coverage and meet production goals.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Took cash and credit card payments via phone, in person and through email.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Prepared specialty desserts for customers for special occasions.
Education
Bachelors of Science - Psychology, Social Work, Criminal Justice/English
Southern University of New Orleans
New Orleans, LA05.2015
Skills
- Customer Service/Care/Support
- Operations Management
- Shrinkage Prevention
- Sales
- Report Preparation
- Microsoft Office
- Data Entry/Collection
- Time Management
- Critical Thinking/Analytical Skills
- Emotional Intelligence
- Communication
- Decision Making
- Interpersonal Skills
- Merchandising
- Risk Management & Compliance
- Verbal Communication
- Organizing and Categorizing
- Administrative Support
- Office Administration
- Scheduling
- Filing and data archiving
Accomplishments
Kelcey Magee
Title: Operator
Relationship: Manager
(504) 813-2816
Keiyanah Ratleff
Title: CEO
Relationship: Supervisor
(504) 858-0569
Briana Brooks
Title: Processing Manager
Relationship: Manager
(504) 975-2987
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balanceFlexible work hoursPaid time offPaid sick leaveHealthcare benefitsCareer advancementCompany CultureTimeline
Office Assistant
Contin-U-Care Outreach Services
01.2024 - 10.2024
Customer Service Representative
Select Comfort
10.2022 - 01.2024
Asst. Assistant Manager
Crocs At Riverwalk Outlet
04.2021 - 05.2022
Head Hostess
The Original Pierre Maspero's
01.2019 - 04.2021
Team Lead/Manager on Duty
Sucre
02.2017 - 03.2019
Bachelors of Science - Psychology, Social Work, Criminal Justice/English
Southern University of New Orleans
Languages
English
Native or Bilingual
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