Dionne Robinson
Clearwater Beach,FL
Summary
To obtain a position utilizing my knowledge and ability to the fullest potential. I am honest, loyal, and dependable, along with being a high-energy performer. My personality and assertiveness allows me to demonstrate my ability to perform well with others with little to no supervision. I achieve utmost performance when left to my own devices to bring resolve to any given situation. I have a positive and enthusiastic attitude, and interface well with people at any level. My organizational skills and time management are exceptional.
Overview
27
27
years of professional experience
Work History
Sr National Sales Support Specialist
Charter Communications Inc
01.2006 - Current
- Processed orders and revisions as needed
- Tracked sports Packages
- Handled all National Political Ads for the Tampa Area
- Pulled necessary Reports for Clients
- Handled all Make Goods for drops from the system
- Support National Sales Manager & National Director
- Added in UD when orders did not fulfill Impressions and/or Ratings ordered
- Handled billing inquiries Followed-up with sales teams and customers with complex issues to coordinate resolutions
- Fielded customer queries, providing clear, accurate answers to technical questions and support requests.
- Digital Order Entry
Office Administration Manager
Metrocall Wireless
11.1996 - 01.2006
- Handled all local paperwork processing pertinent to new account set-up and activations for equipment
- Updated IRM Systems Maintained all inventory in the office
- Reported Payroll, handled accounts payable, and functioned as local HR person
- Responsible for procurement and maintenance of all supplies to keep the office operational
- Helped with collections and reports thereof
- Provided monthly manual invoice for one of the largest hospitals in Tampa
- Filtered and distributed all phone calls into office
- Handled all customer service issues for new clients and existing clients coming in to the local office for support, as well as, for all major hospitals in Tampa and surrounding areas
- Held AE position
- Telemarketing to contract new wireless devices, software sales, and phone sales was required
- Maintained monthly Recurring Revenue adding on new sales to existing customers
- Handled all customer service issues for established clients
- Responsible for meeting set amount of sales for all wireless devices
Education
No Degree - HR Management
Ecornell
Online11.2024
High School Diploma -
Sequoyah Hight School
Claremore, OK05.1989
Skills
- Advertising Sales & Scheduling
- Merchandising proficiency
- Staff training and motivation
- Processing payments
- Proficient in Microsoft Products: Excel, Word, & Powerpoint
- Software Use: CRM, Cais, Axsys, BOSS, CISS VIew 32 WIFM, Eclipse, XG, Salesforce
- Data entry
- Event coordination
- Time management
- Customer service
- Team Member Motivation
- Flexible
Timeline
Sr National Sales Support Specialist
Charter Communications Inc
01.2006 - Current
Office Administration Manager
Metrocall Wireless
11.1996 - 01.2006
No Degree - HR Management
Ecornell
High School Diploma -
Sequoyah Hight School
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