Dionne T. Smith
Irvington
Summary
Experienced kitchen management expert with a proven track record in leading culinary teams, ensuring high standards of food preparation, and optimizing kitchen efficiency. Emphasizes fostering teamwork and adaptability to meet changing needs, while maintaining a steadfast commitment to achieving operational excellence. Proficient in inventory management, staff training, and upholding health and safety standards. Recognized for reliability, a results-driven approach, and the ability to make a significant impact in any culinary environment.
Overview
31
31
years of professional experience
Work History
Kitchen Manager/Head Cook
Union ‘Y’
04.2019 - Current
- Assigned duties, managing and ordering inventory, monthly menu planning, catering menu
- Scheduled and received food, milk and paper goods deliveries, adhering to food cost and budget.
- Managed and motivated employees to be productive and engaged in work.
- Food prep, cooking, fresh baked goods, Server, for a Kosher kitchen
- We prepare over 200 meals a day for the (Jewish) Meals on Wheels program, home deliveries and meal pickups for seniors
- We also have a daycare on site which we provide a balance lunch to the little ones, Teachers and all Staff
- All leftover food is sealed and frozen for future use
- Accomplished multiple tasks within established timeframes.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- I work closely with the program director on menu for special events
Grade 12 Customer Service Representative/Mentor
Altice USA/Cablevision
04.1994 - 04.2017
- Handle all customer’s inquiries and complaints, calming angry customers, building rapport, repair trust, processing payment and extension, payment research, troubleshooting TV, Phone and Internet services, service requests, scrubbing reports
- Managed a high-volume workload within a deadline-driven environment
- Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume)
- Helped company attain the highest customer service ratings (as determined by external auditors) earned 100% marks in all categories including communication and listening skills, problem resolution and politeness
- Trained new Customer Representative so they can effectively handle all customers inquiries
- They also must be able to work with the team and with management
Education
CERTIFICATE - Food Service Training
Community Food Bank of New Jersey
Hillside, NJ05.2019
Certificate - Training in Call Center Technology
Cablevision University
Newark, NJ11.2004
certificate of achievement - Computer Entry Operator
Empire Technical School
E. Orange, NJ12.1993
Certificate of achievement - Data Entry Clerk
SCS Business & Technical Institute
Newark, NJ10.1988
High school diploma -
Weequahic High School
Newark, NJ06.1984
Skills
- Effective Troubleshooting
- Meticulous Attention to Detail
- Calm in High-Pressure Situations
- Task Organization
- Devoted to data integrity
- Food safety
- Goal setting
- Menu development
- ServSafe certification
Leadership Experience
- Trained new Customer Representatives to effectively handle all customer inquiries and work with the team and management
- Mentored and trained new team members, fostering a positive culture of teamwork and kitchen etiquette's, all while adhering to kosher laws
Timeline
Kitchen Manager/Head Cook
Union ‘Y’
04.2019 - Current
Grade 12 Customer Service Representative/Mentor
Altice USA/Cablevision
04.1994 - 04.2017
Certificate - Training in Call Center Technology
Cablevision University
certificate of achievement - Computer Entry Operator
Empire Technical School
Certificate of achievement - Data Entry Clerk
SCS Business & Technical Institute
High school diploma -
Weequahic High School
CERTIFICATE - Food Service Training
Community Food Bank of New Jersey
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