Dionne M. Randolph
Owings Mills,MD, MD.
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact an organizations success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Commissioner
Department Of Public Safety And Correctional Services
04.2022 - 06.2023
- Plans, organizes, evaluates, and coordinates the supervisory operation Wardens, Assistant Wardens, Facility Administrators, and Correctional Security Chiefs of (6) Baltimore City Detention Facilities
- Manage and oversee the Pretrial Release Services Unit, and the Commitment Records Department whose units are assigned to a detention facility and the Baltimore City Courts
- Responsible for Health Strategy and Operations for Divisions Inmate Health Services
- Manages human resources, hiring, promotes staff development, and oversees training activities for the Division
- Manage Audit, Policy, Litigation and Correctional Standards
- Manage and oversee all Programs and Services for the Division
- Represent the agency before legislature and sit on multi-agency commissions and committees
- Meet regularly with staff and the agency’s internal and external stakeholders to discuss and explain the direction of the agency and to advance in practical applications the mission of the agency
- Meet regularly with staff and/or stakeholders of the agency to plan, suggest, develop, and/or implement operational strategies for program enhancement and new initiatives to include Medicated Assisted Treatment, and project manager for the Baltimore Therapeutic Treatment Center
Deputy Commissioner
Department Of Public Safety And Correctional Services
10.2020 - 04.2022
- Planned, organized, evaluated, and coordinated the operation of the detention facilities in Baltimore City
- Coordinated and monitored the implementation of long-range plans, provides guidance and assistance to the Wardens in reaching established goals and objectives
- Developed, implemented, and reinforced protocol, practices, and agency policies, among the various units in the region/department to ensure consistency of policy application within the department
- Maintained good working relationships with the community, legislature, local state, and inmate’s families
- Managed human resources and promoted staff development through training and mentoring
- Monitored personnel matters to include employee performance appraisals, disciplinary actions, hiring, promotions, etc
- Monitored training activities for all employees in the Central Region, and provided assistance in obtaining resources for solving problems
- Participated with executives, and managers of other agencies, and committees and other ad-hoc groups to resolve problems
- Represented the agency before legislature and on multi-agency commissions and committees
- Met regularly with staff and the agency’s internal and external stakeholders to discuss and explain the direction of the agency and to advance in practical applications the mission of the agency
- Met regularly with staff and/or stakeholders of the agency to plan, suggest, develop, and/or implement operational strategies for program enhancement and new initiatives.
Assistant Warden
Department of Public Safety and Correctional
08.2014 - 10.2020
- Oversaw the operation of the Baltimore Central Booking and Intake Center in order to assure the accomplishment of program objectives in accordance with established policies and regulations and correctional standards
- Monitored budget expenditures, reviewed purchase orders and made decisions in assigned program areas in order to assure sound fiscal operation in accordance with departmental and institutional budgetary controls
- Coordinated facets of Human Resource programs (e.g., Equal Employment Office investigations, promotion assignments, acting submissions, review and recommendation of discipline) in order to assure fair practice and compliance in accordance with federal and state statues, department and departmental regulations, and policies and procedures
- Managed the preparation and submission of reports (e.g., staffing analysis, Intelligence Investigative Division serious incidents, overtime, Prison Rape Elimination Act) in order to assure timeliness and accuracy in accountability in accordance with departmental reporting requirements
- Worked collaboratively with facility supervision and Pre-Trial leadership to continue to ensure compliance as it relates to the Duvall Decree.
Acting Warden
Department Of Public Safety And Correctional Services
11.2016 - 01.2018
- Managed and directed the overall operational and administrative functions of a correctional facility, which includes security and custodial care, classification, food service, health services, physical plant maintenance, inmate programmatic activities, religious activities, education, laundry, mail, canteen/commissary, and releases
- Determined staffing requirements, interview, hire and train new employees, or oversee those personnel processes; and ensure proper and effective use of the performance evaluation system
- Directed and coordinated organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
- Managed staff, prepared work schedules and assigned specific duties
- Monitored and directed the activities of staff of the organization to interpret and clarify laws and ensure compliance with laws
- Developed, plan, organize, and administer policies and procedures for the organization to ensure administrative and operational objectives are met
- Directed and coordinated activities of subordinates to ensure continuing operations, maximize returns on investments, and increase productivity
- Implemented corrective action plan to solve problems.
Facility Administrator
Department of Public Safety and Correctional
09.2010 - 08.2014
- Responsible for the overall management of facility related matters to include; Development and implementation of directives for the wardens’ approval, approved published policies, procedures and directives are communicated to staff, reviewed all administrative reports relative to the facility to superiors and/or other agencies, administered case management regulations and review/approval all case management actions, monitored medical services available to inmates and ensured compliance with all departmental and regulatory standards
- Responsible for the overall management of institutional staff to include, supervision of correctional Major, Captains, Lieutenants and Sergeants, reviewed and made recommendations on staffing plans, recommended to the Warden the need to rotate staff, developed organizational charts and established a chain of command, reviewed disciplinary actions and administered discipline in accordance with governing regulations to include counseling through suspension, reviewed all performance evaluation reports
- Developed The Fraternization Training Program for all new Incoming Correctional Officers.
Director of Human Resources
Department of Public Safety and Correctional Services
01.2008 - 09.2010
- Managed and directed the day to day operations of the Human Resources office to include, Recruitment, Health Benefits, Timekeeping, Payroll, Disciplinary Actions, and Testified at the office of Administrative Hearings as needed, Chaired the Division’s Risk Management Committee
- Interpreted personnel policy and procedures
- Counseled or aided family members to assist them in understanding, dealing with, or supporting the client or patient
- Prepared and reviewed specifications or orders for the purchase of safety equipment, ensuring that proper features are present and that items conform to health and safety standards
- Maintained current knowledge of Equal Employment Opportunity (EEO)
- Affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA)
- Scheduled or conduct new employee orientations
- Maintained and updated human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms
- Communicated with management to develop or implement personnel policies or procedures. Selected qualified job applicants or refer them to managers, making hiring recommendations when appropriate
- Coordinated with outside stakeholders
- Worked with temporary agencies to secure temporary employees, based on departmental needs.
Education
Ph.D. - Human And Social Services
Walden University
2025
M.Ed. Education - undefined
Strayer University
2006
B.A. - Human Services
University of Baltimore
2002
Skills
- Exceptional organizational and project management skills
- Performance Improvement
- Strong written and verbal communication skills
- Employee Coaching and Mentoring
- Effective Communicator and Public Speaker
- Leadership and People Development
- Acute attention to detail
- Use of Microsoft and Google Applications
- Deep commitment to equity, diversity and inclusion
Accomplishments
- Initiated and Created the department’s Fraternization and Mentorship policy and training
- Facilitated the opening of the newest facility to include, staffing, programs, and oversaw all operations of the facility
- 2014 Graduate of the Leadership Institute , and 2006 Graduate of the Leadership Academy
Affiliations
Association of Women in Corrections
Opioid Operational Command Center Council Member
Timeline
Commissioner
Department Of Public Safety And Correctional Services
04.2022 - 06.2023
Deputy Commissioner
Department Of Public Safety And Correctional Services
10.2020 - 04.2022
Acting Warden
Department Of Public Safety And Correctional Services
11.2016 - 01.2018
Assistant Warden
Department of Public Safety and Correctional
08.2014 - 10.2020
Facility Administrator
Department of Public Safety and Correctional
09.2010 - 08.2014
Director of Human Resources
Department of Public Safety and Correctional Services
01.2008 - 09.2010
Ph.D. - Human And Social Services
Walden University
M.Ed. Education - undefined
Strayer University
B.A. - Human Services
University of Baltimore
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