Dionsia Anderson
Chicago
Summary
Dynamic and collaborative professional with extensive experience in customer service and remote work environments, eager to leverage a diverse skill set within the organization. Proven expertise in call center operations, complemented by advanced computer proficiency and exceptional listening and communication abilities. Strong aptitude for troubleshooting technical issues effectively, ensuring seamless support and customer satisfaction. Committed to contributing positively to team objectives while fostering a productive work atmosphere.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
City of Chicago, Department of Procurement
04.2025 - Current
- Office Management: Maintaining a smooth and efficient office environment, including organizing and maintaining confidential paper and electronic files, managing schedules and calendars, and handling administrative procedures.
- Communication & Support: Responding to inquiries from the public, city officials, and internal staff via phone, email, and in-person contact, while directing inquiries and information appropriately. Preparing correspondence, reports, presentations, and other documents for review and distribution.
- Data & Records Management: Creating and maintaining databases and spreadsheets, tracking information, and ensuring accuracy in record-keeping for various functions (e.g., procurement records, personnel files, payment information).
- Procurement Support: Providing support for procurement activities, potentially including managing purchase orders, assisting with vendor communication and selection, and ensuring compliance with procurement policies.
- General Administrative Duties: Processing invoices, expense reports, payment vouchers, maintaining supplies and equipment, and other routine office tasks.
Fulfillment Specialist
Wolters Kluwer
02.2022 - 03.2025
- Maintain proficiencies in SOP workflows, Arrow, Intake portal, have access to the most current standard operating procedures, and stay current with system enhancements and how they impact workflows in order to deliver on customer service goals
- Review accuracy scores, valid queries, CRMs, and other quality topics weekly to maintain and improve team accuracy
- Assist with tracking volume totals used for capacity models
- Perform capacity model time studies each quarter
- Update and maintain exception support details monthly
- Ensure queries are responded to and completed in a timely manner
- Communicate issues to the proper parties for compliance teams and Sr. leadership
Collection Manager
Paper Street Realty
03.2018 - 11.2021
- Vast experience with standard collections procedures
- Solid understanding of applicable state and federal collections regulations
- Familiar with Fair Debt Collection Practices Act (FDCPA)
Customer Service Representative
Coverdell and Co.
01.2016 - 12.2016
- Great understanding of insurance types, policies, procedures, coverage prices, etc.
- Exceptional customer service skills with customers, as well as, providers
- Thorough and meticulous in all paperwork and data entry
- Problem solving skills needed to assist customers with claims
Human Resources Generalist
Zengo and Co.
05.2012 - 12.2015
- Maximized team knowledge and productivity by effectively training, monitoring, and directing employees in application of best practices and regulatory protocols
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements
Education
Bachelor of Science - Business Administration And Management
Argosy University
Chicago, IL12-2016
Associate of Arts - General Studies
City Colleges of Chicago
Chicago, ILSkills
- Collaborative team development
- Effective communication
- Analytical problem solving
- Accurate data entry
- Proficient in Microsoft Office
- Document preparation
- Scheduling and calendar management
- Document management
- Digital document scanning
- Sensitive information management
- Inventory management
Timeline
Administrative Assistant
City of Chicago, Department of Procurement
04.2025 - Current
Fulfillment Specialist
Wolters Kluwer
02.2022 - 03.2025
Collection Manager
Paper Street Realty
03.2018 - 11.2021
Customer Service Representative
Coverdell and Co.
01.2016 - 12.2016
Human Resources Generalist
Zengo and Co.
05.2012 - 12.2015
Bachelor of Science - Business Administration And Management
Argosy University
Associate of Arts - General Studies
City Colleges of Chicago
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