Open To Work
Dion Walker
Kenmore Mercy Hospital
Buffalo,USA
Work Preference
Job Search Status:
Open to work
Desired Job Title
Customer Support Specialist
Work Type
Full Time
Location Preference
Remote
Minimum Desired Compensation
$60000/yr
Important To Me
Flexible work hoursPersonal development programsHealthcare benefitsPaid time offTeam Building / Company RetreatsStock Options / Equity / Profit SharingCareer advancement
19
years of professional experience
2
Certificates
Hospitality professional with focus on efficient and friendly food service. Adept at maintaining clean and organized dining areas, ensuring customer satisfaction, and supporting kitchen staff. Reliable team player who adapts to changing needs with ease, showcasing strong communication and multitasking skills.
Work History
Cafeteria Attendant dietary
3 Years 7 Months- Maintained a clean, organized cafeteria environment, contributing to a welcoming experience for patients and staff and supporting overall customer satisfaction.
- Collaborated with the dietary team to streamline meal orders and manage inventory, reducing food waste by 20% while ensuring dietary restrictions were met.
- Guided patients through menu options and explained health benefits with clear, empathetic communication to support informed choices and recovery adherence.
Business Consultant
2 Months- Developed and implemented a strategic plan for a startup, streamlining operations and reducing costs by 15%, and documented new workflows to improve operational consistency.
- Facilitated workshops with cross-functional teams to enhance collaboration and communication, improving project delivery times by 30% through clarified roles and standardized processes.
- Advised a nonprofit on operational best practices, supporting grant strategy and processes that helped secure a $500,000 grant and increased program capacity.
School Bus Monitor
12 Years 11 Months- Assisted children with boarding and disembarking, ensuring younger students and those with special needs received the support needed for timely arrivals and departures.
- Communicated effectively with drivers and school staff regarding safety protocols and student needs, ensuring staff were informed about issues or schedule changes.
- Monitored student interactions to promote positive social skills and conflict resolution, fostering a respectful environment and reducing incidents.
Education
Certificate - Business Analysis & Process Management
High school diploma - Computer Science
Skills
Customer service proficiency
Analytical problem-solving abilities
Strong written communication
Solving problems
Customer support proficiency
Reliability and punctuality
Time management mastery
Equipment operation
Efficient food preparation
Certification
- Business Analysis & Process Management, Coursera - April 2026
- Customer Service Skills, Alison Education - Dec 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cafeteria Attendant dietary
Kenmore Mercy Hospital
03.2023 - CurrentRead More
Business Consultant
The Camelot Agency
12.2022 - 02.2023Read More
School Bus Monitor
Buffalo public school
09.2007 - 08.2020Read More
Lewis J Bennett Innovative school of technology
High school diploma from Computer Science
Read More
Coursera courses
Certificate from Business Analysis & Process Management
Read More
Awards
Business Analysis & Process Management, Coursera, Received a certification in Business Analysis & Process Management from Coursera, which involved completing a series of rigorous courses focused on improving organizational processes. This training equipped participants with valuable skills in identifying business needs and streamlining workflows, helping teams work more efficiently and effectively. The knowledge gained contributes to better decision-making and aids in implementing solutions that drive positive change within an organization., Customer Service Skills, Alison education, Received the Customer Service Skills award from Alison Education, which highlights a solid understanding of effective communication and problem-solving in customer interactions. This recognition reflects the ability to handle inquiries and resolve issues efficiently, thereby enhancing customer satisfaction and loyalty. The award underscores a commitment to delivering exceptional service, contributing to a positive experience for clients, and building stronger relationships.