Paula Mauro
Chinook
Summary
Dynamic and adaptable professional with extensive experience as a Senior Flight Attendant at Southwest Airlines. Proven expertise in emergency procedures and effective verbal communication, ensuring passenger safety and satisfaction. Recognized for resolving conflicts and enhancing customer service, contributing to a positive travel experience in high-pressure situations.
Overview
49
49
years of professional experience
Work History
Senior Flight Attendant
Southwest Airlines
05.2001 - Current
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Ensured safety and comfort of customers onboard aircraft.
Financial Aid Councelor
University of Phoenix Sacramento
05.1996 - 08.1998
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Provided financial aid counseling to enrolled and prospective students.
- Authored presentations and documentation for distribution to current and prospective students.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Represented financial aid office at group meetings with high school students and parents.
Law Enforcement
United States Air Force, USAF
07.1976 - 07.1980
- Collaborated with law enforcement agencies to gather critical evidence for successful prosecutions.
- Collaborated with other law enforcement agencies, contributing to the successful resolution of cases.
- Assisted law enforcement agencies in investigating firearm-related incidents through expertise in ballistics analysis.
- Reduced crime rates through proactive communication with law enforcement and implementation of safety initiatives.
- Requested assistance of law enforcement and intelligence agencies.
- Identified fraudulent claims by conducting thorough investigations and coordinating with law enforcement agencies.
Education
Associate of Applied Science - Business Management
University of Phoenix
Sacramento, CA01-1997
Skills
- Ramp service
- Effective verbal communication
- Cleanliness protocols
- Clear interpersonal communication
- Effective public speaking
- Flexible thinking
- Emergency procedures expertise
- Adaptable work hours
- Customer service proficiency
- Urgent situation handling
Timeline
Senior Flight Attendant
Southwest Airlines
05.2001 - Current
Financial Aid Councelor
University of Phoenix Sacramento
05.1996 - 08.1998
Law Enforcement
United States Air Force, USAF
07.1976 - 07.1980
Associate of Applied Science - Business Management
University of Phoenix
Similar Profiles
Jenna PriceJenna Price
Flight Attendant at SkyWest Airlines/Southwest AirlinesFlight Attendant at SkyWest Airlines/Southwest Airlines
Antwan BranchAntwan Branch
Flight Attendant at Southwest AirlinesFlight Attendant at Southwest Airlines
Nicole JonesNicole Jones
Customer Engagement Manager at Southwest AirlinesCustomer Engagement Manager at Southwest Airlines
Shanelle FerebeeShanelle Ferebee
Customer Service Supervisor at Southwest AirlinesCustomer Service Supervisor at Southwest Airlines
Karen HawleyKaren Hawley
RESEARCH ANALYST/GRANT WRITER at Fort Belknap Indian Community - Planning Dept.RESEARCH ANALYST/GRANT WRITER at Fort Belknap Indian Community - Planning Dept.