Terrance Dandy
Gainesville
Summary
Professional with extensive experience in team management and operational efficiency, adept at evaluating systems and procedures to identify improvement opportunities. Demonstrated ability to establish effective communication channels across departments, ensuring accurate information sharing and collaboration. Proven track record in conflict resolution and performance monitoring, fostering a positive work environment that encourages employee development and team cohesion. Skilled in recruiting, onboarding, and training new staff, facilitating their quick adaptation to organizational standards.
Goal-oriented team manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering several years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Manager
Jack in the Box
Bedford
05.2024 - 07.2024
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
- Evaluated existing systems and procedures for effectiveness; identified opportunities for improvement; developed plans for implementation.
- Analyzed data from various sources such as customer surveys or market research studies to inform decisions about product development or customer service initiatives.
- Resolved conflicts between team members in a timely manner to maintain harmony within the team.
- Established effective communication channels between departments to ensure information is shared accurately and efficiently.
- Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Developed and implemented team-building strategies to promote collaboration and cohesion.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Maintained accurate records of personnel files including payroll information; updated employee records upon changes in status or position.
- Implemented process improvements aimed at increasing efficiency while reducing costs wherever possible.
- Recruited qualified candidates through job postings, interviews and referrals; evaluated resumes and applications; extended offers of employment.
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Delegated work assignments and prioritized tasks.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Initiated training sessions and coached employees to develop effective staff.
- Oversaw daily workloads and workflow for smooth operations.
- Set goals for performance and deadlines to comply with company plans and vision.
- Encouraged continuous learning and professional development within the team, facilitating external and internal training opportunities.
- Oversaw the recruitment, onboarding, and training of new team members, ensuring a quick adaptation to company standards.
Customer Service Cashier
McDonald's Restaurant
Irving
06.2023 - 07.2024
- I greeted customers and took there order and cashed them out and gave them a receipt and told them to have a blessed day
Team Leader
Whataburger
Grand Praire
11.2023 - 01.2024
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Created training materials and conducted group trainings on new processes or procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Established clear expectations for employees, providing guidance when needed.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained daily inventory to facilitate successful material distribution.
- Completed daily quality assurance duties to provide feedback for improvements.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
Warehouse Worker
Prologistics
Grand Praire
06.2020 - 12.2020
- Provided assistance in loading and unloading containers from ships and trains.
- Processed returns of defective merchandise as required.
- Transported goods to designated areas within the warehouse facility.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Ensured safety protocols were followed at all times while operating machinery.
- Operated scanners, computers, and other equipment to track orders.
Education
High School Diploma -
Mansfield Summit High School
Mansfield 06-2023
Skills
- Team management
- Employee training
- Customer service
- Conflict resolution
- Performance monitoring
- Effective communication
- Project coordination
- Training development
- Team building
- Inventory management
- Operational efficiency
Certification
- Drivers License
Languages
English
Professional
Spanish
Professional
Timeline
Team Manager
Jack in the Box
05.2024 - 07.2024
Team Leader
Whataburger
11.2023 - 01.2024
Customer Service Cashier
McDonald's Restaurant
06.2023 - 07.2024
Warehouse Worker
Prologistics
06.2020 - 12.2020
High School Diploma -
Mansfield Summit High School