Diosmeri Diaz
Miami
Summary
Professional stewardess with extensive experience managing over 2,500 charters without incidents. Proven ability to execute all assigned duties with enthusiasm and diligence. Expertise in maintaining boat cleanliness and providing exceptional service to high-profile clients including Celebrities. Strong skills in guest relations, ensuring a welcoming and respectful environment.
Overview
9
9
years of professional experience
Work History
Chief Stewardess
YCM
05.2020 - Current
Chief Stewardess
Captain Marcos T
05.2020 - Current
Chief Stewardess
Prime Luxury
01.2018 - Current
Chief Stewardess
Captain Frank
08.2017 - Current
Chief Stewardess
GoldStar Yachts
01.2017 - Current
Chief Stewardess
ENCORE YACHT
06.2020 - 12.2024
- Responsible for the everyday smooth operation of the boat’s interior department, which means being adept in the arts of housekeeping services, laundry procedures and wardrobe management, food and beverage service and cleanup, and entertaining, while maintaining proper etiquette and a high-energy, can-do attitude at all times.
- Responsible for directing, motivating, and training the lower-ranked stews (2nd, 3rd, and so on)—if any are onboard—which includes the assignment and scheduling of rotational duties and implementing Human Resources (HR) procedures and guidelines.
- Providing valet services and overall guest care. Note: In the hospitality industry, 'valet' refers to any employee who performs personal services for guests (and refers to more than just parking cars, which is what we normally associate it with). With regard to yacht stews, valet services include tasks such as packing and unpacking guests’ luggage, caring for their personal items and specialty garments, and even making daily activity arrangements for them.
- Protecting, maintaining, and caring for valuable interior items and surfaces, such as artwork, silks, china, crystal, linens, fine woodwork, and marbles.
- Creating, implementing, and monitoring a financial planning system that includes accounting and budgeting for interior department needs.
- Creating, implementing, and maintaining an informational management system of interior inventories and maintenance procedures.
- Provisioning to maintain inventory supplies and cover guest usage.
- Collaborating with the executive chef regarding meal service for the guests.
- Creative planning and quality service of theme dinners and occasional guest parties.
- Keeping all interior storage areas organized, orderly, and maintained.
- Crew uniform purchasing.
- Writing and updating all interior manuals and guest-information documents.
- Maintaining and displaying knowledge of international etiquette and protocol.
- Watch keeping in accordance with the list of responsibilities in the crew mess.
- Exterior-crew support as needed (requiring proficiency with exterior lines and fenders).
- Assuming full responsibility for certain onboard safety tasks (as assigned by the first mate) in an emergency.
Chief Stewardess
Encore Yachts
06.2020 - 12.2024
Chief Stewardess
Downtown II
05.2016 - 05.2020
- Assist, treat and indulge clients to a VIP experience.
- Knowledgeable in tour guiding throughout Miami and Bahamas.
- Yacht Maintenance.
- Collaboration with other crew and team members for an excellent client experience.
- Helped to plan and execute parties for more than 15 guests, including coordinating menus and preparing tables.
- Earned good attendance record and built reputation for being on time and ready to work.
- Protected company brand and improved customer satisfaction.
Skills
- CPR certified
- Emergency preparedness
- Bilingual English/ Spanish
- Multitasking
- Safety
- Team building
- Customer satisfaction
- Event planning
- Menu planning
- Silver service expertise
- Interior maintenance
- Table setting
- Boarding coordination
- Meal service
Additional Information
- Other references available upon request.
References
- Anthony Downtown, Anthony Perez, 786-431-6034
- Viva La Vida, Luis Perez, 305-798-6605
- GoldStar Yachts, Samuel Fonseca, 305-586-6123
- Captain Hansel Diaz, 305-733-0046
Languages
English
Professional
Spanish
Professional
Timeline
Chief Stewardess
ENCORE YACHT
06.2020 - 12.2024
Chief Stewardess
Encore Yachts
06.2020 - 12.2024
Chief Stewardess
YCM
05.2020 - Current
Chief Stewardess
Captain Marcos T
05.2020 - Current
Chief Stewardess
Prime Luxury
01.2018 - Current
Chief Stewardess
Captain Frank
08.2017 - Current
Chief Stewardess
GoldStar Yachts
01.2017 - Current
Chief Stewardess
Downtown II
05.2016 - 05.2020
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