Work Preference
Summary
Overview
Work History
Skills
Additional Information
Languages
EDUCATION AND QUALIFICATION
Timeline
Open To Work
Hi, I’m

Zeljka Trgovac

Zeljka Trgovac

Work Preference

Work Type

Full TimeContract Work

Location Preference

On-Site

Summary

As a head of the interior department on a yacht, responsible for maintaining the yacht's interior to impeccable standards.

Reporting to the Captain and delivering 5-star, bespoke service. Managing guest experiences - organizing on-board events, shore excursions, and special requests and leading the stewardess team-manage, train and schedule.

Inventory, provisioning and budgeting with other admin duties included.

Overview

21
years of professional experience

Work History

M/Y Celine 3
France

Chief Stewardess
03.2025 - 10.2025

Job overview

  • Responsible for provision-ordering supplies and communicating with suppliers from different countries (France, Italy), admin work, schedule, overseeing 2nd stewardess. Busy private/charter yacht.
  • Private /charter, France
  • Managed inventory control, optimizing supply levels for guest amenities and provisions.
  • Coordinated with chefs to ensure timely delivery of meals and adherence to dietary preferences.
  • Oversaw scheduling of crew shifts, balancing workloads while maintaining operational efficiency.
  • Conducted regular inspections of guest areas, maintaining safety protocols and luxury standards.

Uspinjaca Posao d. o. o.
Zagreb

Recruiter
09.2022 - 05.2024

Job overview

  • Active recruiting candidates, entering data in the system, handling documents and corresponding with clients at all times.
  • Zagreb, Kozarska 2

M/Y Rola

Chief Stewardess
06.2022 - 09.2022

Job overview

  • Responsible for provision-ordering supplies and communicating with suppliers from different countries (France, Greece, Italy, Spain, Turkey etc.), admin work, schedule, overseeing team of 3 stewardesses. Busy charter yacht, also owner trip included.
  • 48m charter
  • Supervised daily operations of interior crew, ensuring high standards of cleanliness and service.
  • Monitored budgets closely while maintaining superior levels of service quality onboard.
  • Managed inventory control for all on-board supplies, ensuring seamless operations throughout the yacht.

MEDORA HOTELS & RESORTS
Podgora, Croatia

Housekeeping Supervisor / Assistant Housekeeping Manager
06.2020 - 10.2021

Job overview

  • Responsible for overseeing 24 maids and 6 housekeepers
  • Communication with guests at all times. (covid time)
  • Supervised housekeeping staff, enhancing team efficiency and service quality.
  • Conducted regular inspections, ensuring compliance with health and safety regulations.
  • Coordinated inventory management, ensuring adequate supplies for daily operations.
  • Resolved guest complaints related to housekeeping services, improving customer satisfaction ratings.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Increased employee performance through effective supervision and training.

M/Y SERENITAS

Chief Stewardess
08.2019 - 10.2019

Job overview

  • Responsible for provisioning,overseeing 2nd stewardess. Charters 1-2 weeks period. Guests with different types of food orientation.
  • 32m charter
  • Maintained immaculate presentation of the yacht''s interior spaces, contributing to an upscale ambiance for guests.
  • Enhanced guest satisfaction by providing exceptional service and anticipating their needs.

M/Y ESSENCE

Chief Stewardess
06.2019 - 07.2019

Job overview

  • Responsible for provisioning and paperwork, overseeing 2nd stewardess. Hosting parties up to 50 guests.
  • 35m charter-private

M/Y MARO

Chief Stewardess
05.2018 - 11.2018

Job overview

  • Implemented effective communication strategies among departments to ensure smooth daily operations.
  • Conducted regular inspections of all areas onboard to maintain cleanliness standards at all times.
  • Collaborated with the Captain to plan and execute successful charters
  • Streamlined provisioning processes by establishing strong relationships with local suppliers and vendors.

M/Y MARO

2nd Stewardess
05.2017 - 11.2017

Job overview

  • I joined M/Y MARO in Zadar. As a 2nd stewardess I rotated with chief stewardess in all areas, service, housekeeping and laundry. Also helped during dock maneuvers. Table setting. Flower arranging, provisioning and sometimes cooking for crew, watch duties. etc.
  • 40m private

M/Y LA TANYA
La Ciotat, France

2nd Stewardess
09.2016 - 10.2016

Job overview

  • I joined M/Y LA TANYA in La Ciotat, France. I was rotating with 2 other stewardesses housekeeping, laundry and service. Doing watch duties when the owners were not on board, had emergency drills.
  • 50m private
  • dry dock experience

M/Y MORE
Monaco

2nd Stewardess
05.2016 - 08.2016

Job overview

  • I joined M/Y MORE in Monaco. As a 2nd stewardess I was responsible for laundry, housekeeping and service duties. Also helped during provision and in the galley. Cleaning silver, flower arranging, setting table …etc. Rotating with other stewardess.
  • 40m charter

M/Y "Light Blue"
Monte Carlo, Monaco

Chief Stewardess
05.2008 - 10.2008

Job overview

  • The interior had to be prepared.
  • Responsible for provisioning, admin work, overseeing 2nd stewardess.
  • 38m private

M/Y MATES
Split

Chief Stewardess
07.2007 - 10.2007

Job overview

  • Dry dock experience, then set up all interior.
  • Responsible for provisioning, admin work, overseeing 2nd stewardess.
  • Housekeeping and service, helping during dock maneuvers
  • 35m private and charter

Carnival Cruise Line
USA

Casino Dealer
07.2004 - 04.2006

Job overview

  • As a casino dealer You are always in a exciting environment. Dealing with guests in their good and not so good emotions. Always smiling, compassionate and communicative. Knowledge of many casino games such as Blackjack, Roulette, Poker.

Skills

  • flower arranging
  • customer service
  • event hosting
  • housekeeping
  • table setting
  • provisioning
  • service
  • silver service

Additional Information

Driver license

EU citizen

Languages

Croatian
Native or Bilingual
English
Full Professional
German
Limited Working
Italian
Elementary

EDUCATION AND QUALIFICATION

  • Training school for casino dealer (croupier),casino City, Zagreb ; Austria Casino International
  • STCW-95
  • STCW V1/1
  • Proficiency in Designated Security Duties A-6/6-2
  • Crowd management, Carnival Cruise Line
  • Microsoft Office package (Microsoft Excel Expert, Microsoft Word Expert, Power Point experienced user)
  • I own valid driver license A, B.

Timeline

Chief Stewardess

M/Y Celine 3
03.2025 - 10.2025

Recruiter

Uspinjaca Posao d. o. o.
09.2022 - 05.2024

Chief Stewardess

M/Y Rola
06.2022 - 09.2022

Housekeeping Supervisor / Assistant Housekeeping Manager

MEDORA HOTELS & RESORTS
06.2020 - 10.2021

Chief Stewardess

M/Y SERENITAS
08.2019 - 10.2019

Chief Stewardess

M/Y ESSENCE
06.2019 - 07.2019

Chief Stewardess

M/Y MARO
05.2018 - 11.2018

2nd Stewardess

M/Y MARO
05.2017 - 11.2017

2nd Stewardess

M/Y LA TANYA
09.2016 - 10.2016

2nd Stewardess

M/Y MORE
05.2016 - 08.2016

Chief Stewardess

M/Y "Light Blue"
05.2008 - 10.2008

Chief Stewardess

M/Y MATES
07.2007 - 10.2007

Casino Dealer

Carnival Cruise Line
07.2004 - 04.2006
Zeljka Trgovac