Open To Work
Hi, I’m
Zeljka Trgovac
Work Preference
Summary
As a head of the interior department on a yacht, responsible for maintaining the yacht's interior to impeccable standards.
Reporting to the Captain and delivering 5-star, bespoke service. Managing guest experiences - organizing on-board events, shore excursions, and special requests and leading the stewardess team-manage, train and schedule.
Inventory, provisioning and budgeting with other admin duties included.
Overview
21
years of professional experience
Work History
M/Y Celine 3France
Chief Stewardess
03.2025 - 10.2025
Job overview
- Responsible for provision-ordering supplies and communicating with suppliers from different countries (France, Italy), admin work, schedule, overseeing 2nd stewardess. Busy private/charter yacht.
- Private /charter, France
- Managed inventory control, optimizing supply levels for guest amenities and provisions.
- Coordinated with chefs to ensure timely delivery of meals and adherence to dietary preferences.
- Oversaw scheduling of crew shifts, balancing workloads while maintaining operational efficiency.
- Conducted regular inspections of guest areas, maintaining safety protocols and luxury standards.
Uspinjaca Posao d. o. o.Zagreb
Recruiter
09.2022 - 05.2024
Job overview
- Active recruiting candidates, entering data in the system, handling documents and corresponding with clients at all times.
- Zagreb, Kozarska 2
M/Y Rola
Chief Stewardess
06.2022 - 09.2022
Job overview
- Responsible for provision-ordering supplies and communicating with suppliers from different countries (France, Greece, Italy, Spain, Turkey etc.), admin work, schedule, overseeing team of 3 stewardesses. Busy charter yacht, also owner trip included.
- 48m charter
- Supervised daily operations of interior crew, ensuring high standards of cleanliness and service.
- Monitored budgets closely while maintaining superior levels of service quality onboard.
- Managed inventory control for all on-board supplies, ensuring seamless operations throughout the yacht.
MEDORA HOTELS & RESORTSPodgora, Croatia
Housekeeping Supervisor / Assistant Housekeeping Manager
06.2020 - 10.2021
Job overview
- Responsible for overseeing 24 maids and 6 housekeepers
- Communication with guests at all times. (covid time)
- Supervised housekeeping staff, enhancing team efficiency and service quality.
- Conducted regular inspections, ensuring compliance with health and safety regulations.
- Coordinated inventory management, ensuring adequate supplies for daily operations.
- Resolved guest complaints related to housekeeping services, improving customer satisfaction ratings.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
M/Y SERENITAS
Chief Stewardess
08.2019 - 10.2019
Job overview
- Responsible for provisioning,overseeing 2nd stewardess. Charters 1-2 weeks period. Guests with different types of food orientation.
- 32m charter
- Maintained immaculate presentation of the yacht''s interior spaces, contributing to an upscale ambiance for guests.
- Enhanced guest satisfaction by providing exceptional service and anticipating their needs.
M/Y ESSENCE
Chief Stewardess
06.2019 - 07.2019
Job overview
- Responsible for provisioning and paperwork, overseeing 2nd stewardess. Hosting parties up to 50 guests.
- 35m charter-private
M/Y MARO
Chief Stewardess
05.2018 - 11.2018
Job overview
- Implemented effective communication strategies among departments to ensure smooth daily operations.
- Conducted regular inspections of all areas onboard to maintain cleanliness standards at all times.
- Collaborated with the Captain to plan and execute successful charters
- Streamlined provisioning processes by establishing strong relationships with local suppliers and vendors.
M/Y MARO
2nd Stewardess
05.2017 - 11.2017
Job overview
- I joined M/Y MARO in Zadar. As a 2nd stewardess I rotated with chief stewardess in all areas, service, housekeeping and laundry. Also helped during dock maneuvers. Table setting. Flower arranging, provisioning and sometimes cooking for crew, watch duties. etc.
- 40m private
M/Y LA TANYALa Ciotat, France
2nd Stewardess
09.2016 - 10.2016
Job overview
- I joined M/Y LA TANYA in La Ciotat, France. I was rotating with 2 other stewardesses housekeeping, laundry and service. Doing watch duties when the owners were not on board, had emergency drills.
- 50m private
- dry dock experience
M/Y MOREMonaco
2nd Stewardess
05.2016 - 08.2016
Job overview
- I joined M/Y MORE in Monaco. As a 2nd stewardess I was responsible for laundry, housekeeping and service duties. Also helped during provision and in the galley. Cleaning silver, flower arranging, setting table …etc. Rotating with other stewardess.
- 40m charter
M/Y "Light Blue"Monte Carlo, Monaco
Chief Stewardess
05.2008 - 10.2008
Job overview
- The interior had to be prepared.
- Responsible for provisioning, admin work, overseeing 2nd stewardess.
- 38m private
M/Y MATESSplit
Chief Stewardess
07.2007 - 10.2007
Job overview
- Dry dock experience, then set up all interior.
- Responsible for provisioning, admin work, overseeing 2nd stewardess.
- Housekeeping and service, helping during dock maneuvers
- 35m private and charter
Carnival Cruise LineUSA
Casino Dealer
07.2004 - 04.2006
Job overview
- As a casino dealer You are always in a exciting environment. Dealing with guests in their good and not so good emotions. Always smiling, compassionate and communicative. Knowledge of many casino games such as Blackjack, Roulette, Poker.
Skills
- flower arranging
- customer service
- event hosting
- housekeeping
- table setting
- provisioning
- service
- silver service
Additional Information
Driver license
EU citizen
Languages
Croatian
Native or Bilingual
English
Full Professional
German
Limited Working
Italian
Elementary
EDUCATION AND QUALIFICATION
- Training school for casino dealer (croupier),casino City, Zagreb ; Austria Casino International
- STCW-95
- STCW V1/1
- Proficiency in Designated Security Duties A-6/6-2
- Crowd management, Carnival Cruise Line
- Microsoft Office package (Microsoft Excel Expert, Microsoft Word Expert, Power Point experienced user)
- I own valid driver license A, B.
Timeline
Chief Stewardess
M/Y Celine 3
03.2025 - 10.2025
Recruiter
Uspinjaca Posao d. o. o.
09.2022 - 05.2024
Chief Stewardess
M/Y Rola
06.2022 - 09.2022
Housekeeping Supervisor / Assistant Housekeeping Manager
MEDORA HOTELS & RESORTS
06.2020 - 10.2021
Chief Stewardess
M/Y SERENITAS
08.2019 - 10.2019
Chief Stewardess
M/Y ESSENCE
06.2019 - 07.2019
Chief Stewardess
M/Y MARO
05.2018 - 11.2018
2nd Stewardess
M/Y MARO
05.2017 - 11.2017
2nd Stewardess
M/Y LA TANYA
09.2016 - 10.2016
2nd Stewardess
M/Y MORE
05.2016 - 08.2016
Chief Stewardess
M/Y "Light Blue"
05.2008 - 10.2008
Chief Stewardess
M/Y MATES
07.2007 - 10.2007
Casino Dealer
Carnival Cruise Line
07.2004 - 04.2006