Leona Ledenko
Split
Summary
I am a dedicated and service-oriented Yacht Stewardess with a passion for providing exceptional guest experiences on luxury vessels. With a strong background in hospitality and an eye for detail, I thrive in dynamic, high-pressure environments where professionalism, discretion, and impeccable service are paramount. My skills in housekeeping, fine dining, and customer care, combined with my ability to work seamlessly as part of a team, allow me to contribute positively to any yacht’s operation. I am committed to maintaining the highest standards of cleanliness, organization, and guest satisfaction, ensuring every voyage is memorable for all onboard.
Overview
5
5
years of professional experience
Work History
STEWARDESS
M/Y Katina 60m - Busy charter yacht
04.2023 - Current
- I came on board as a green stewardess before the summer season, I was a laundry stewardess and I quickly progressed to housekeeping, where I was the head of housekeeping during the summer and winter seasons. The following summer season, I was promoted to relief service stewardess.
- A stewardess working on a yacht with a focus on housekeeping and service plays a critical role in ensuring a high standard of cleanliness, comfort, and hospitality for guests. This position often requires versatility, attention to detail, and the ability to adapt to varying guest needs in a luxury setting
- Maintained strong guest satisfaction by promptly acting on requests and providing excellent customer service
- Crossing from Seychelles to Split - Managed all aspects of crew mess, provisioning, meal service, and onboard maintenance as the sole stewardess during a 20-days crossing. Independently handled daily operations, ensuring the yacht remained clean, organized, and well-stocked. Collaborated closely with the captain and crew to maintain high service standards and a smooth voyage. Adapted to the challenges of long-term ocean travel, demonstrating strong organizational and multitasking skills
- Crossing from Split to Carribean- Handled responsibilities of only stewardess on an extensive 25-days sea voyage
- Crossing from Carribean to Split - handled same responsibilities of only stewardess, as first two crossings over the ocean
WAITRESS
Bokeria Wine and Kitchen
04.2022 - 11.2022
- Provision of information on wine characteristics, wine
- Production and types of wine
- Evaluation and sales of wine using accepted techniques and guidelines
- Explaining the menu and suggesting additional items to guests
WAITRESS
Restaurant Kabinet
06.2021 - 10.2021
- Welcomed guests and accompanied them to their table
- Explained the menu and suggested additional items to guests
- Solicited customer feedback and acted upon it to guarantee satisfaction
HOUSEKEEPER
Villa Nera
05.2020 - 11.2020
- Cleaning, sweeping and vacuuming guestrooms and changing the bed sheets for new guests
- Ensuring guests received quality customer service at all times
- Reporting repairs where necessary
- Making sure to provide the guests with an excellent vacation
- Also, check-in and check-out
HOUSEKEEPER
Villa Vlaka
05.2020 - 11.2020
- Cleaning, sweeping and vacuming guestrooms and changing the bed sheets for new guests
- Ensured guests received quality custermer service at all times
WAITRESS
Trattoria Golub
05.2020 - 06.2020
- Welcoming guests and accompanying them to their table
- Explaining the menu and suggesting additional items to guests
- Solicitation of customer feedback and acting upon it to ensure satisfaction
Education
NVQ Level 1 - WSET Level 1 Award in Wines
WSET
2024
D2 - BASIC SAFETY TRAINING - STCW A- VI/1
Diverso Impex
01.2023
D42 - BASIC SECURITY TRAINING - STCW VI/6-1
Diverso Impex
01.2023
HOTEL AND TOURIST TECHNICIAN - Tourist managment
Tehnical school Blaž Jurjev
Trogir, Trogiranin01.2022
Skills
- Table arrangments
- Silver service
- Housekeeping
- Inventories
- Themed nights
- Flower arranging
- Provisioning
- Wine knowledge & sommelier skills
- Detailing
- Linens & laundry
Languages
English
Proficient
C2
Italian
Intermediate
B1
French
Beginner
A1
Personal Information
- Date of birth: 09/27/03
- Nationality: Croatian
References
- Captain: Antonio Koludrović ; +385 98 2874 81 ; antonio.koludrovic@gmail.com
- Cheif stewardess: Božena Čipčić ; +385 99 458 8000 ; cipcic.bozena@gmail.com
- Property manager: Sandra Ledenko ; +385 95 852 1129 ; sandra.ledenko@gmail.com
Timeline
STEWARDESS
M/Y Katina 60m - Busy charter yacht
04.2023 - Current
WAITRESS
Bokeria Wine and Kitchen
04.2022 - 11.2022
WAITRESS
Restaurant Kabinet
06.2021 - 10.2021
HOUSEKEEPER
Villa Nera
05.2020 - 11.2020
HOUSEKEEPER
Villa Vlaka
05.2020 - 11.2020
WAITRESS
Trattoria Golub
05.2020 - 06.2020
D2 - BASIC SAFETY TRAINING - STCW A- VI/1
Diverso Impex
D42 - BASIC SECURITY TRAINING - STCW VI/6-1
Diverso Impex
HOTEL AND TOURIST TECHNICIAN - Tourist managment
Tehnical school Blaž Jurjev
NVQ Level 1 - WSET Level 1 Award in Wines
WSET
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