DIOSYL GABULE-QUICO
St. Louis,USA
Summary
Diligent Pharmacy Technician with strong foundation in pharmaceutical practices and patient care. Successfully managed medication dispensing and inventory control, ensuring accuracy and compliance. Demonstrated proficiency in medication preparation and pharmacy software, contributing to team efficiency and patient satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
E-Commerce Staff
Whole Foods Market
05.2020 - 08.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Streamlined grocery selection process to enhance customer satisfaction and efficiency.
- Implemented effective stock rotation strategies to minimize waste and maintain product quality.
- Developed relationships with customers, addressing inquiries and resolving issues promptly.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Selected best-quality perishable items such as meat and produce.
Certified Pharmacy Technician
Walgreens
02.2020 - 05.2020
- Processed prescriptions accurately, ensuring compliance with legal and safety regulations.
- Assisted pharmacists in medication dispensing, enhancing workflow efficiency and patient service.
- Maintained inventory control, monitoring stock levels and minimizing shortages or overages.
- Collaborated with healthcare professionals to resolve medication-related issues, improving patient outcomes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Registered Pharmacist
Roger’s Trading
06.2014 - 06.2016
- Conducted thorough medication reviews to optimize patient outcomes and minimize adverse effects.
- Dispensed medications accurately, ensuring compliance with pharmacy regulations and safety protocols.
- Provided patient counseling on medication usage, side effects, and interactions to enhance understanding and adherence.
- Managed inventory control processes, reducing waste through effective stock monitoring and product rotation.
- Collaborated with healthcare providers to develop comprehensive treatment plans tailored to individual patient needs.
- Implemented new software systems for prescription management, streamlining workflows and improving efficiency in dispensing processes.
- Trained and mentored junior pharmacists and pharmacy technicians on best practices and operational procedures.
- Led quality assurance initiatives that enhanced service delivery, contributing to improved patient satisfaction rates across the pharmacy department.
- Developed strong relationships with patients, fostering trust and open communication regarding their medications.
Registered Pharmacist
Butuan Doctors Hospital
10.2010 - 03.2014
- Implemented quality improvement initiatives aimed at enhancing overall pharmacy performance metrics and customer satisfaction scores.
- Streamlined pharmacy operations by implementing effective inventory management systems for optimal stock levels.
- Collaborated with healthcare providers to optimize patient care plans, resulting in improved treatment outcomes.
- Engaged in ongoing professional development activities such as attending conferences or completing continuing education courses relevant to the field of pharmacology.
- Reduced medication errors by performing diligent drug utilization reviews and addressing potential issues proactively.
- Acted as a liaison between the pharmacy and other healthcare providers, ensuring cohesive communication for optimal patient care outcomes.
- Assisted in the development of pharmacy policies and procedures that aligned with best practices in pharmaceutical care delivery.
- Utilized advanced pharmacotherapy knowledge to identify opportunities for therapeutic optimization in individual patients'' regimens.
- Provided exceptional customer service, responding to inquiries with empathy and expertise in a timely manner.
- Coordinated efforts with insurance providers to resolve billing disputes and secure coverage for vital medications.
- Ensured regulatory compliance with federal, state, and local laws governing pharmaceutical practice.
Drug Analyst
South Mindanao Drug Testing Center
04.2008 - 11.2008
- Analyzed drug samples using advanced chromatographic techniques to ensure compliance with regulatory standards.
- Developed and implemented quality control procedures, enhancing accuracy of test results and reducing errors.
- Trained junior analysts on laboratory protocols and safety practices, fostering a culture of continuous improvement.
- Collaborated with law enforcement agencies to provide expert analysis in criminal investigations related to drug use.
- Conducted research on emerging substances, contributing to the center's knowledge base and improving testing methodologies.
- Led initiatives for maintaining accreditation standards, ensuring adherence to industry regulations and best practices.
Education
Associate Degree - Nursing
St. Louis Community College Wildwood Campus
Grover, MO08-2025
Bachelor of Science - Clinical Pharmacy
University of The Immaculate Conception
03-2009
Bachelor of Science - Pharmacy
University of The Immaculate Conception
03-2007
Secondary Education -
Mother of Mercy Academy
01.2003
Primary Education -
Tagongon Elementary School
03-1999
Skills
- Strong teamwork
- Cleaning and organization
- Customer relations skills
- Data entry
Accomplishments
- Increased customer retention by delivering top-notch customer service from prescription drop-off to pick-up.
Certification
- January 08, 2020- Present Certified Pharmacy Technician Pharmacy Technician Certification Board
- July 17, 2019- Present Registered Pharmacy Technician Missouri Division of Professional Registration Board of Pharmacy
- October 17, 2008- Present Registered Pharmacist of Professional Regulation Commission of the Philippines
- Certified Drug Testing Analyst of Department of Health (DOH) Philippines
Languages
English
Native or Bilingual
Timeline
E-Commerce Staff
Whole Foods Market
05.2020 - 08.2025
Certified Pharmacy Technician
Walgreens
02.2020 - 05.2020
Registered Pharmacist
Roger’s Trading
06.2014 - 06.2016
Registered Pharmacist
Butuan Doctors Hospital
10.2010 - 03.2014
Drug Analyst
South Mindanao Drug Testing Center
04.2008 - 11.2008
Associate Degree - Nursing
St. Louis Community College Wildwood Campus
Bachelor of Science - Clinical Pharmacy
University of The Immaculate Conception
Bachelor of Science - Pharmacy
University of The Immaculate Conception
Secondary Education -
Mother of Mercy Academy
Primary Education -
Tagongon Elementary School
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