Fiona Jones
East Orange,NJ
Summary
Extensively experienced in consumer-centric environments, possessing a background as a Shopper and food crew member. Specializes in efficient time management, robust organizational skills, and outstanding customer service. Excels in communication, problem-solving, and adaptability to address diverse customer needs and preferences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shopper
Whole Foods Market
Brooklyn, NY
06.2024 - Current
- Secured and stored items until customer pickup and delivery
- Assisted colleagues in completing assigned tasks on time.
- Utilized problem-solving skills to resolve customer complaints professionally.
- Shop for customers, verify replacement items, select the freshest fruit, produce, and meat, and stage groceries on time.
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products, and kept frozen and perishable foods cold or fresh.
- Communicated with customers to confirm clarity of order, shopped at additional stores if necessary, and expedited order transfer to delivery drivers.
- Assisted teammates with daily tasks during peak periods.
- Suggested comparable products to replace out-of-stock items.
Crew Member
Raising Canes
Brooklyn, NY
10.2023 - 02.2024
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Stocked shelves to organize aisles in assigned departments.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to detail while assembling meals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Worked front counter and kitchen
Bus Counselor
Aviator Sports Summer Day Camp
Brooklyn, NY
07.2023 - 08.2023
- Performed administrative tasks such as calling parents to ensure their child is coming on the bus as well as informing parents when near the pick-up/drop-off stops
- Ensured appropriate supervision of students while riding the bus
- Collecting children during dismissal to be dropped off
- Instructing the driver where to pick up and drop off
Summer Camp Counselor
Aviator Sports Summer Day Camp
Brooklyn, NY
07.2023 - 08.2023
- Monitored and enforced camp rules and regulations.
- Ensured that all supplies were properly maintained and stored safely at all times.
- Encouraged campers to engage in physical activities.
- Demonstrated patience while dealing with challenging behaviors from campers.
- Communicated with parents to provide camper updates and answer questions about camp activities.
- Established positive relationships with campers by providing support and encouragement.
- Resolved conflicts between campers using effective mediation techniques.
Education
Bachelor’s Degree - Forensic Psych and Minor in Criminology
CUNY John Jay College
New York, NYSkills
- Time management
- Issue resolution
- Professional relationships
- Attention to detail
- Child supervision
- Group and individual instruction
- Customer engagement
- Order fulfillment
- Team collaboration
- Effective communication
- Strong work ethic
- Brand representation
Certification
FDA certification
References
References available upon request.
Languages
English
Professional
Timeline
Shopper
Whole Foods Market
06.2024 - Current
Crew Member
Raising Canes
10.2023 - 02.2024
Bus Counselor
Aviator Sports Summer Day Camp
07.2023 - 08.2023
Summer Camp Counselor
Aviator Sports Summer Day Camp
07.2023 - 08.2023
Bachelor’s Degree - Forensic Psych and Minor in Criminology
CUNY John Jay College