Diouce Fils-Aime
Result-driven Branch Manager with expertise in branch operations management, customer service, and strategic planning. Proven track record in driving profitability and enhancing customer satisfaction through effective performance management and stakeholder engagement.
Work History
Branch Manager
17 Years 6 Months- Managed branch operations to uphold compliance with regulatory requirements and internal policies.
- Owned development and implementation of customer satisfaction and retention strategies to support long-term customer value.
- Led staff development on banking products and services, reinforcing best practices for consistent performance.
- Reviewed financial reports to identify trends for performance optimization and profitability growth.
- Mentored and trained staff on banking products, services, and best practices.
- Analyzed financial reports to identify trends, optimize performance, and drive profitability.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Education
High School Diploma
Communicating For Influence And Impact - Educational Leadership And Management
Associate Degree in Photography And Editing
Pharmacy Technician
Skills
Languages
Timeline
Branch Manager
University of Cambridge
Grand College Galaxy
Miami Dade College
Everest Institute
Outstanding performer
Results-driven banking leader with 17+ years of progressive experience at JPMorgan Chase, advancing from Teller to Branch Manager. Currently responsible for a $475M+ book of business, leading 12 employees and 3 business partners while driving client experience, business growth, operational excellence, and team development. Recognized as a 2-Time Outstanding Performer as a Branch Manager. Experienced in coaching high-performing teams, developing client relationships, managing risk, and delivering results in complex, high-volume environments. Seeking a leadership opportunity with greater scope and impact in banking, business banking, market leadership, or relationship management.