Diovionne Gonzales
Philadelphia,PA
Summary
Dedicated professional with extensive experience in customer service and housekeeping, notably at Compass Group USA. Proven ability to enhance client satisfaction through effective teamwork and health compliance. Skilled in maintaining sanitary environments and training staff, ensuring high standards of cleanliness and service excellence. Committed to fostering positive relationships with clients and colleagues.
Overview
7
7
years of professional experience
Work History
Housekeeper
Compass Group USA
10.2020 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Home Health Aide
BunnyHomecare, LLC
08.2024 - 06.2025
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Cashier/ Team Member
BURGERS KING
04.2019 - 09.2020
- Greeted customers, take orders, and process payments.
- Designated to train new employees on proper preparation of food.
- Providing prompt and courteous customer service.
- Answering questions about menu, policy, and services, and providing excellent customer service.
- Assist with food preparation. Answer questions regarding menu items and review restaurant policies and services with customers.
Customer Service Representative
DUNKIN DONUTS
08.2018 - 11.2018
- Perpared orders for customers.
- Provide polite and helpful service to the public.
- Train new employees
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier/Ticket Taker
OSCARS AMUSEMENT
04.2018 - 09.2018
- Work well as a team member and independent.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Mathematics , Reading
Benjamin Franklin High School
Philadelphia, PA06-2018
College Prep Program - Mathematics, Reading
Upward Bound Program
Philadelphia, PA06-2018
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Kitchen cleaning
- Mopping and sweeping
- Health and safety compliance
- Customer-oriented
- Staff training
Timeline
Home Health Aide
BunnyHomecare, LLC
08.2024 - 06.2025
Housekeeper
Compass Group USA
10.2020 - Current
Cashier/ Team Member
BURGERS KING
04.2019 - 09.2020
Customer Service Representative
DUNKIN DONUTS
08.2018 - 11.2018
Cashier/Ticket Taker
OSCARS AMUSEMENT
04.2018 - 09.2018
Mathematics , Reading
Benjamin Franklin High School
College Prep Program - Mathematics, Reading
Upward Bound Program
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