DIPA PATEL
Georgia
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Self-assured Sales Development Manager polished in preparing and developing successful sales strategies and directing collaborative sales teams. Offering ten years of vast experience determining creative and innovative approaches to fulfill business goals. Disciplined collaborator focused on quickly mastering new roles and technologies to achieve positive results. Results-driven Sales Manager bringing 10+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Manager of Business Development and Sales
Valero Gas Station
Palmetto, GA
07.2016 - 05.2022
- Tracked monthly sales to generate reports for business development planning.
- Maintained professional network of potential clients and business opportunities.
- Developed and implemented new sales strategies to update product lines.
- Organized and deployed team resources to support department and company strategies.
- Managed production and distribution of collateral materials to support development and marketing goals.
- Oversaw regional and local sales managers and staff.
WILKINSONS
CUSTOMER REPRESENTATIVE
LONDON, WEST LONDON
02.2013 - 01.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained schedule of class assignments to meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Care Associate
WHSmith
ENGLAND, LONDON
02.2007 - 05.2011
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Delivered customer support to high call load each shift.
- Provided feedback on customer service efficiency to deliver better support options.
Education
Bachelor of Information Technology - Computer And Information Sciences
05.2010
BBA - ACCOUNTS
03.2007
Skills
- Business Requirements Gathering
- Detail-Oriented
- Financial Records Analysis
- Customer Order Management
- Sales Reporting
- Customer Complaint Resolution
- Data entry
- Data analysis
- Business Analytics
- Appointment Scheduling
- Database Management
- Analytical problem solver
- Business development and planning
- Account management
- Accomplished manager
- Sales presentations
- New Business Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager of Business Development and Sales - Valero Gas Station
07.2016 - 05.2022
WILKINSONS - CUSTOMER REPRESENTATIVE
02.2013 - 01.2016
Customer Care Associate - WHSmith
02.2007 - 05.2011
LONDON COLLEGE OF COMPUTER SCIENCE - Bachelor of Information Technology, Computer And Information Sciences
SOUTH BANK UNIVERSITY - BBA, ACCOUNTS