Rodolfo Luna

• Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
• Liaised with external stakeholders to form strategic partnerships with prospective clients.
• Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
• Collaborated with sales, marketing and other internal teams to meet shared goals.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Communicated product quality and market comparisons by creating sales presentations.
• Implemented systems and procedures to increase sales.
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.

• Identified and resolved construction issues promptly to prevent delays.
• Communicated daily with vendors to keep project fully operational.
• Supervised team of 8 construction workers to maintain productivity and quality of work.
• Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
• Negotiated contracts with suppliers and subcontractors to confirm fair pricing and quality service.

• Monitored construction sites for compliance with safety regulations and adherence to standards.
• Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
• Negotiated labor contracts with general contractors and subcontractors.
• Used computer software to design construction plans and perform calculations.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Responded to customer calls and emails to answer questions about products and services.
• Utilized internal software and tools to meet customer needs and resolved issues promptly.
• Educated customers about billing, payment processing and support policies and procedures.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Processed refunds and exchanges in accordance with company policy.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Checked personal identifications during alcohol and tobacco sales.