Dipali Patel
Fort Worth
Summary
Qualified MSR with 11/2 years in fast-paced customer service and call center environments. Personable and staying professional under pressure. Motivated customer service specialist with experience in a fast-paced, team-based environment. Patient and empathetic MSR with extensive background in conflict resolution and customer care. Desires a Customer Service Rep. Excellent communicator with 41/2 years in a demanding call center environment as a Customer Service Representative and various other industries
Overview
21
21
years of professional experience
2006
2006
years of post-secondary education
Work History
Loan Processor
American Airlines Federal Credit Union
05.2023 - Current
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Conducted credit analyses on applicants to assess risk levels prior to approval decisions.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Contributed to departmental goals by meeting or exceeding monthly quotas for loan approvals and fundings.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
Member Service Representative
American Airlines Federal Credit Union
01.2017 - 05.2023
- Answered an average of 75+ calls per day by addressing customer inquiries, solving problems and providing new product information
- Described product to customers and accurately explained details and took care of members
- Developed reputation as an efficient service provider with high levels of accuracy
- Scored in top 10% of employees in successful resolution of issues
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Provided ongoing member service, including giving financial advice
- Learned, referenced and applied product knowledge information
PERSONAL BANKER
First National Bank Texas / First Convenience Bank
07.2015 - 12.2015
- Opened and closed the branch.
- Maintained the vault and associated security procedures.
- Opened new accounts and handled account maintenance.
- Implemented a branch cash Journal to determine trends associated with branch cash needs to monitor and maintain branch limits
- Trained new hires and supervised the teller line. Selected as the branch mentor for all new hires Regarded for accuracy, commitment, and the ability to manage multiple tasks simultaneously
- Strong interpersonal communications skills, interact with people from diverse professional and cultural background in a courteous manner
TEAM LEADER
American Eagle Airlines
09.2011 - 01.2015
- Actively listening to passenger's queries and concerns. Resolving issues regarding their flights. Checking in passengers and issue boarding passes, Boarding Flights as per its schedule
- Following and complying corporate policies, Scheduling team members, Help other passenger service agents resolving conflicts as and when needed
- Communicating and sending reports to senior management using Outlook 2010, Print all required reports, Organize and maintain proper paperwork.
- Following security protocol as per TSA guidelines and policies
ASSISTANT MANAGER
Comfort Inn & Suites
04.2009 - 11.2010
- Hiring and develop training for new employees. Exhibit good customer service by resolving guest’s issues and understanding their needs, Maintaining Guests relations, Assigning rooms to Housekeepers, Marketing and Sales over the phone and internet. Understanding completion and provide research to upper management. Analyzing future events and expected occupancy and update rates accordingly
Owner
Anand Namkeen TO GO
03.2005 - 12.2008
Head Chef
LSC SKY CHEFS
05.2004 - 11.2006
- Assist with inventory counts and other procedures as needed. Assist in other tasks, duties, or projects as assigned by leadership
- Attend all required training program and meetings. Assist in maintaining workplace appearance and individual work area according to standards.
- Control the management Cater for American Airline. Complete accurate paperwork and transactions according to company policies and procedures.
- Worked in LSG SC as Security Coordinator, Trainer, and other International Flights as well.
Education
Bachelors - Radiology Technician
Rockwall College
Rockwell, TXTrinity High school - undefined
Trinity High school
Euless, TXSkills
- Creative problem solver
- Quick learner
- Team leadership
- Self-motivated
- MS Windows proficient
- Multi-line phone talent
- Data management
- Exceptional communication skills
Accomplishments
- Customer Relations, Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution, Responsible for handling customer account inquiries, accurately providing information to ensure resolution of complaints and highest customer satisfaction.
- Telephone Service, Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Professional License
- Radiology Technician (NCT)
- Manufacturing License in Food Industry
Timeline
Loan Processor
American Airlines Federal Credit Union
05.2023 - Current
Member Service Representative
American Airlines Federal Credit Union
01.2017 - 05.2023
PERSONAL BANKER
First National Bank Texas / First Convenience Bank
07.2015 - 12.2015
TEAM LEADER
American Eagle Airlines
09.2011 - 01.2015
ASSISTANT MANAGER
Comfort Inn & Suites
04.2009 - 11.2010
Owner
Anand Namkeen TO GO
03.2005 - 12.2008
Head Chef
LSC SKY CHEFS
05.2004 - 11.2006
Trinity High school - undefined
Trinity High school
Bachelors - Radiology Technician
Rockwall College
Similar Profiles
DAVION SORRELLDAVION SORRELL
Member Service Representative at American Airlines Federal Credit UnionMember Service Representative at American Airlines Federal Credit Union
ROBBIE LEIGH CROWEROBBIE LEIGH CROWE
Consumer Loan Officer at American Airlines Federal Credit UnionConsumer Loan Officer at American Airlines Federal Credit Union
Monta YoungMonta Young
IT Service Desk Analyst at American Airlines Federal Credit UnionIT Service Desk Analyst at American Airlines Federal Credit Union
Abdulla ShafieAbdulla Shafie
Front Desk Personal at Plant fitnessFront Desk Personal at Plant fitness
Jose Alonso GuerreroJose Alonso Guerrero
Roofing Foreman at Refugio PerezRoofing Foreman at Refugio Perez