Dipika Deb Dipa
St. John',Canada
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Financial Services Representatives II
CIBC
St. John's, NL
07.2022 - Current
- Developing and maintaining professional relationships with customers and ensuring customer satisfaction
- Serving customers in opening new accounts, updating current accounts, and closing accounts including, but not limited to, checking, savings, CDs, and safe deposit boxes
- Handling complex cases like preparing and setting up an Estate account, setting up or changing the signing authority of a business account, and Credit Bureau report discussions with clients
- Communicating with clients through 30+ calls, 12+ scheduled meetings, 30+ leads actioning, 10+ walk-in clients meetings, and providing 10+ financial solutions to the clients per week
- Preparing meeting agenda for each client prior to the meeting and planning for the best interest of achieving the clients' financial goal
- Advising clients on loans, lines of credit, refinancing, savings, investment and educating clients to ensure they understand how their money is being managed
Reservations Agent
PAL Airlines
St. John's, NL
05.2021 - 07.2022
- Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
- Utilized Amelia.Res, OCS, Global Distribution Systems (GDS),Travelport to input all key data into the airline's database system
- Acted as Travel Advisor and Consultant to most of our Corporate Business accounts and group bookings
- Answering, on average, 70+ calls in a day and booking 350+ reservations monthly while managing administrative tasks
- Collaborated with organizations like; Innu Nation, Nunatsiavut Government, Labrador-Grenfell Health Organization, The Cahill Group- for individual and group bookings
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
ISC Nursing Charter Coordinator
PAL Airlines
St. John's, NL
05.2021 - 12.2021
- Managed flight itinerary updates and communicate changes to appropriate air traffic control contacts to optimize movements and protect aircraft
- Planned, directed, and managed the coordination of flight missions for flight crews
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations
- Arranged 50+ nurses' flight reservations bi-weekly
- Coordinated with nursing supervisor, customer service manager, sales manager, flight operation manager, and dispatch throughout the flight program
- Advocated passengers for issues like; flight delays, missing baggage, and missing connections
- Monitored the status of all planned flights and flights in progress from point of origin to the destination (flight following)
Lead- Customer Service Agent
PAL Airlines
St. John's, NL
03.2020 - 05.2021
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements
- Resolved passenger situations prior to flights involving disorderly passengers and medical emergencies
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance
- Facilitated communication between flights deck and cabin crew prior to and during flights to promote smooth operations
- Conducted radio communications and Jet-way operations
- Updated flight information in the system after every flight departure
- Completed night audit to close daily transactions and cash registers, reconciling issues quickly and marking discrepancies
- Trained, oversaw and mentored 10+ team members to strengthen performance and job expertise.
Supervisor
Subway
St. John's, NL
08.2018 - 12.2020
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Oversaw training of more than 10 team members
- Tracked food production levels, meal counts, and supply costs
- Controlled labor hours and inventory costs through hands-on management and proactive changes
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Board of Directors - Member
Graduate Students' Union- MUN
St. John's, NL
05.2018 - 08.2019
- At Graduate Students' Union- MUN
- Managed and planned social activities to encourage program engagement
- Collaborated with other members to seek involvement in policy decisions, fundraising, and visibility of the organization
- Researched potential local, regional and national funders and assisted in relationship building
- Defined organizational problems to create and implement correction plans
- Arranged student meetings, welcoming programs, career information sessions, and professional development programs with other board members.
Graduate Teaching Assistant
Dept. of Economics - MUN
St. John's, NL
08.2017 - 04.2018
- Checked assignments, proctored tests, and provided grades according to university standards
- Mentored students through office hours and one-on-one communication
- Worked with teachers in evaluating student progress, needs, and gains
- Taught small groups of students focused on specific parts of the coursework
- Assisted faculty with copying papers, collecting assignments, and preparing materials for upcoming classes
- Provided relevant and timely feedback on student assignments
Education
Master of Arts - Economics
Memorial University of Newfoundland
St John’s, NL02.2020
Bachelor of Arts - Economics
Shahjalal University of Science And Technology
Bangladesh12.2013
Skills
- Leadership Skills
- MS Office
- Written Communication
- Active Listening
- Planning and Coordination
- Flexible and Adaptable
- STATA
- LaTeX
- Eviews
Certification
- Canadian Investment Funds Course (CIFC) by Investment Funds Institute of Canada (IFIC), 2022
-Emergency First Aid & CPR/AED Level C by Canadian Red Cross, 2021
-Effective Problem-Solving and Decision-Making aby Coursera, 2020
-Occupational Health and Safety Airlines by PAL Airlines, 2020
-Safety Management System program by PAL, 2020
-Airlines Registered Aeronautical Operator by Transport Canada, 2020
Timeline
Financial Services Representatives II
CIBC
07.2022 - Current
Reservations Agent
PAL Airlines
05.2021 - 07.2022
ISC Nursing Charter Coordinator
PAL Airlines
05.2021 - 12.2021
Lead- Customer Service Agent
PAL Airlines
03.2020 - 05.2021
Supervisor
Subway
08.2018 - 12.2020
Board of Directors - Member
Graduate Students' Union- MUN
05.2018 - 08.2019
Graduate Teaching Assistant
Dept. of Economics - MUN
08.2017 - 04.2018
Master of Arts - Economics
Memorial University of Newfoundland
Bachelor of Arts - Economics
Shahjalal University of Science And Technology
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