Dirce Ruesch
West Valley City,UT
Summary
Driven professional with a proven track record at Nu Car Rentals, adept in enhancing vehicle turnover rates and customer satisfaction. Excelled in complaint handling and team collaboration, significantly improving operational efficiency. Skilled in return authorization and possessing strong problem-solving abilities, consistently prioritized customer needs and streamlined processes for optimal service delivery. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
La Frontera Restaurant
Salt Lake City, UT
04.2011 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Return Agent
Nu Car Rentals
72 North 2400 West
04.2022 - 05.2024
- Streamlined return process for quicker vehicle turnover, ensuring timely availability for new customers.
- Upheld company policies while handling returns, ensuring adherence to terms and conditions of rental agreements.
- Managed vehicle inspections with attention to detail, promptly identifying and documenting any damages or discrepancies.
- Collaborated with team members to maintain smooth operations during peak hours, minimizing wait times for customers.
Parts Manager
Everest Collision Repair
Salt Lake City, UT
04.2018 - 01.2020
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Education
High School Diploma -
East High School
Salt Lake City05.2009
Skills
- Return Authorization
- Complaint Handling
- Rental Transactions
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Team Collaboration
- Safe Food Handling
- Task Prioritization
- Cash register systems
- Written Communication
Certification
- Safe Alcohol Service Certification – TIPS® Training for Intervention ProcedureS.
- First Aid, CPR, and AED Certification
- ServSafe Food Handler's Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Return Agent
Nu Car Rentals
04.2022 - 05.2024
Parts Manager
Everest Collision Repair
04.2018 - 01.2020
Server
La Frontera Restaurant
04.2011 - 04.2022
High School Diploma -
East High School