Benjamin Cox

• Oversaw daily operations, ensuring compliance with safety and quality standards.
• Managed team performance through effective coaching and mentorship initiatives.
• Developed and implemented operational strategies to enhance service efficiency.
• Analyzed customer feedback to drive improvements in service delivery and satisfaction.
• Utilized Junkware application to close work orders and estimates, tracking sales and time sheets
• Conducted the removal of unwanted items and debris from various locations and properties.
• Drives a really big truck

• Led cross-functional teams in conducting safety drills and improving store security measures.
• Patrolled store departments to check for suspicious activities.
• Controlled reduction of loss inventory by protecting company assets.
• Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
• Improved store safety for employees and customers through regular risk assessments and hazard identification.
• Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
• Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
• Implemented loss prevention strategies and programs to minimize shrinkage.
• Maintained detailed records of all incidents involving asset loss or shrinkage, supporting data-driven decision-making for future prevention efforts.
• Kept patrons and employees safe and from criminal activity.
• Enhanced team effectiveness through comprehensive training sessions on loss prevention techniques and protocols.
• Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
• Conducted external investigations by collaborating with neighboring retailers, sharing information on known criminals and organized retail crime groups to safeguard the local business community.
• Coordinated with law enforcement and legal teams on cases of theft and fraud, leading to successful resolution of incidents.

• Operated forklifts to efficiently manage inventory and streamline stock replenishment processes.
• Assisted customers in locating products, enhancing overall shopping experience during overnight hours.
• Collaborated with team members to maintain organized and clean sales floor environments.
• Monitored stock levels and communicated shortages to ensure timely restocking of merchandise.

• Organized and maintained inventory levels to ensure product availability and minimize stock discrepancies.
• Assisted in receiving, unpacking, and shelving merchandise to optimize store layout and accessibility.
• Collaborated with team members to execute merchandising strategies, enhancing visual appeal of displays.
• Trained new staff on operational procedures, safety standards, and efficient stocking techniques.

Conducted cleaning and maintenance to draft beer systems at various restaurants, bars hotels and other establishments that serve draft beer

• Monitored surveillance systems to detect and deter theft or suspicious activities.
• Collaborated with store management to develop and implement loss prevention strategies.
• Conducted audits of inventory and cash handling processes to ensure compliance with policies.
• Trained new associates on asset protection protocols and emergency response procedures.
• Investigated incidents of theft, fraud, and safety concerns, documenting findings for management review.
• Analyzed data trends related to shrinkage, providing actionable insights for operational improvements.
• Developed reports summarizing loss prevention efforts and outcomes for senior leadership review.
• Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
• Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
• Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
• Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
• Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
• Contacted local authorities and apprehended shoplifters.
• Checked CCTV for evidence of shoplifting.
• Wrote reports for internal and external crime, burglary, or theft.

• Identified safety hazards in work area, implementing corrective measures to enhance workplace safety.
• Assisted in maintaining cleanliness and organization of unloading area to support operational standards.
• Monitored product quality during unloading process, reporting discrepancies to management for resolution.
• Boosted overall productivity through effective communication with loading dock personnel and truck drivers during the unloading process.

• Led team to enhance service delivery and customer satisfaction through targeted training initiatives.
• Streamlined inventory management processes, reducing wait times for service parts.
• Implemented quality control measures to ensure compliance with safety and performance standards.
• Developed and maintained strong relationships with customers to foster loyalty and repeat business.

• Prepared and packaged deli products with attention to quality and freshness.
• Assisted customers with product selection and recommendations to enhance their shopping experience.
• Maintained clean and organized display cases, ensuring compliance with food safety standards.
• Operated deli equipment efficiently, including slicers and scales, while adhering to safety protocols.
• Trained new staff on operational procedures, product knowledge, and customer service best practices.
• Greeted customers at counter to fulfill requests and answer questions.

• Managed inventory accuracy through regular cycle counts and audits.
• Collaborated with cross-functional teams to enhance stock replenishment processes.
• Utilized inventory management systems to track product movements and stock levels.
• Trained new staff on best practices for inventory control and safety protocols.

• Unloaded shipments efficiently, ensuring timely processing and organization of products.
• Operated pallet jack and other warehouse equipment to transport goods safely within facility.
• Maintained inventory accuracy by performing regular stock counts and updating records.
• Collaborated with team members to streamline unloading processes and improve workflow efficiency.
• Trained new associates on unloading procedures, equipment usage, and safety protocols.
• Supported warehouse operations with timely completion of additional tasks, such as packing, shipping preparation, or general cleanup when necessary.

• Prepared food items following safety and hygiene protocols.
• Operated kitchen equipment, ensuring proper use and maintenance.
• Collaborated with team members to optimize workflow efficiency.
• Assisted in inventory management, tracking supplies and restocking items.

• Organized merchandise displays to enhance shopping experience and optimize space utilization.
• Assisted in inventory management by restocking shelves and ensuring product availability.
• Maintained cleanliness and safety standards throughout the stockroom and sales floor.
• Collaborated with team members to implement efficient stocking processes and improve workflow.