Dirk Ronk
Tiffin,IA
Summary
- To obtain a full-time position with opportunities for advancement. Dependable and hardworking professional skilled in keeping interior and exterior spaces clean and well-maintained. Accustomed to sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and completing all other types of routine and deep cleaning.
- Detail-oriented professional focused on providing excellent professional cleaning services to residential and commercial clients. Versed in maintaining flooring, washing windows, and walls and performing various maintenance tasks. Familiar with handyman practices and basic landscaping.
- Meticulous Cleaner - Housekeeper with good performance record maintaining clean, sanitized and tidy environments for guests and clients. Skilled at deep cleaning, dusting, and polishing. Proven history of performing with excellent work ethic and dependability.
Overview
21
21
years of professional experience
Work History
Facilities Custodian
Black Hawk College
04.2024 - Current
- Responsible for keeping assigned areas neat and clean, including vacuuming, dusting, scrubbing, and reconditioning of all carpeted and hard surface floors; dusting and polishing and vacuuming of all furniture, doors, walls; washing of light fixtures and windows; dumping all waste containers and recycling containers and hauling same to proper disposal area
- Prepares work orders for repairs or adjustments as needed on equipment and fixtures in assigned areas
- Performs other job related duties as assigned, including snow removal, salting, etc.
Media Sales Consultant
Valpak
09.2023 - 02.2024
- Responsible for growing sales revenue, doing outbound sales calling, and conducting face-to-face meeting with customers designed and executed integrated campaigns combining direct mail, digital, and e-commerce solutions to deliver results for local businesses utilized best-in-class data and analytics to design and implement marketing strategies that delivered outstanding results for clients developed and maintained strong relationships with small and medium-sized businesses generated new leads and expanded client base
Customer Experience Sales Associate
KONE
11.2020 - 09.2023
- Complete customer surveys reporting satisfaction of callout response, call center experience, service completion Complete customer courtesy calls to update contact information in CRM, identify opportunities for improvement and determine interest in new offerings
- Complete surveys with contractors/customers to identify installation satisfaction
- Create/Manage New Customer Leads with the goal of creating opportunities for the local Account Manager
- Manage Kone Americas Customer Support mailbox to identify new Leads and respond to customer inquiries
- Create cases in CRM to document both Customer Service and Driver complaints
- Report branch resolution/compliance
- Monitor Customer Support mailbox and redirect various internal and external communications
- Create opportunities in CRM to manage customer cancellation requests
Regional Account Executive
Hi Neighbor Publications
07.2016 - 12.2016
- Responsible for selling direct mail advertising campaigns to small to medium sized businesses preparing quotes, negotiating advertising prices, duration of contracts and helping customers reach R.O.I
- Goals responsible for making 150-200 cold calls per day or reaching over 3 hours of talk time reporting daily to Sales Manager for discussing success, barriers and also receiving mentoring/coaching Meeting daily/weekly and monthly sales quotas
Transcriptionist
Sedona Staffing
01.2016 - 07.2016
- Worked for local Advertising/Promotional company as a transcriptionist and data entry clerk 10-key and alpha and numeric along with general typing duties Required to work mandatory over-time during peak season
Outbound Telesales Digital Media Consultant
Moline Dispatch Publishing Company
08.2012 - 08.2013
- Responsible for making outbound cold calls to sell both print and digital products
- Had to meet monthly phone sales quotas and project revenue requirements
- Assisted in writing scripts for entire department use on various print campaigns.
Digital Media Sales Supervisor
Lee Enterprises/Lee Local
11.2011 - 08.2012
- Responsible for coaching, mentoring, training up to 25 Digital Media Sales Consultants
- Duties included giving the Digital Media Consultants a report card based on their performance for weekly, monthly and quarterly reviews
- Initiated call center metrics and standards along with sales script writing and collaboration
- General Office duties of using Microsoft Office, handling customer resolution, managing problem conflicts and reporting sales revenue to Sales Director and to the Corporate Executive Team
- Represented the Corporation at local hiring events to recruit for talented new employees quarterly.
Digital Media Consultant
Lee Enterprises/Lee Local
11.2010 - 12.2011
- Responsible for sales of digital media products to 49 of Lee Enterprises newspaper markets throughout the United States
- Was required to have daily contacts of cold calls using a predictive dialer system and achieving 150 attempted contacts per day or 2 ½ hours of mandatory talk-time
- Assisted in creating data material used in aiding Hired as one of the initial four sales representatives to launch the new division.
Customer Service Telesales Representative
Customer Contact Solutions
04.2009 - 09.2009
- Responsible for making outbound cold calls to generate leads for clients
- General office duties using databases, word, excel and reporting for training on multiple programs
- Periodically assisted management staff in helping with coordination of new programs for clients and helping in coaching new employees on client programs.
Classified Telesales Representative
Moline Dispatch Publishing Company
04.2005 - 04.2008
- Responsible for making outbound cold calls to generate new business
- Consistently achieved monthly sales goals while keeping good customer relations with assigned customer base
- Worked with other departments to ensure correct placement and production of advertisements
- Assisted the Tele-Sales Coordinator with office reports for other Sales Representatives.
Retention Supervisor
Moline Dispatch Publishing Company
12.2004 - 04.2005
- Maintained dialer system
- Coached others on sales strategies and techniques
- Implemented contests and other means to motivate sales reps to ensure that sales per hour sales quotas were up to company standards.
Advertising Sales Representative
Royal Publishing Company
05.2004 - 01.2005
- Made cold calls on business customers to promote advertising through high school sports programs
- Responsible for staying on the phone 35% or more of the time
- Made collection calls on delinquent accounts
- Invoicing and other general office duties.
Retention Specialist
Moline Dispatch Publishing Company
03.2004 - 12.2004
- Made calls to current and non-current newspaper subscribers to promote the paper and other products to retain and acquire customer accounts for subscriptions
- Required to take credit card payments over the phone to keep customer accounts current
- Exceeded weekly sales goal required by manager of .85/hour on customer renewals and saves.
Assistant Sales Manager
IBT Services
07.2003 - 03.2004
- Responsible of 2nd shift sales operations for call center
- Duties included coaching and mentoring up to 25 Tele-sales Account Reps
- Assisted Account Reps with coaching and training on various energy sales programs along with helping in closing sales when appropriate
- Also performed a variety of office duties including utilizing Microsoft Office for reporting to the corporate sales team on call center statistics
- Faxing documents, maintaining dialer and running reports along with employee payroll and schedule tracking.
Education
Black Hawk College
Skills
- Client Communication
- Heavy Lifting
- Supply Management
- Equipment Repair
- Facility Maintenance
- Facility Access Control
- Floor Cleaning and Buffing
- Cleaning and sanitizing
Timeline
Facilities Custodian
Black Hawk College
04.2024 - Current
Media Sales Consultant
Valpak
09.2023 - 02.2024
Customer Experience Sales Associate
KONE
11.2020 - 09.2023
Regional Account Executive
Hi Neighbor Publications
07.2016 - 12.2016
Transcriptionist
Sedona Staffing
01.2016 - 07.2016
Outbound Telesales Digital Media Consultant
Moline Dispatch Publishing Company
08.2012 - 08.2013
Digital Media Sales Supervisor
Lee Enterprises/Lee Local
11.2011 - 08.2012
Digital Media Consultant
Lee Enterprises/Lee Local
11.2010 - 12.2011
Customer Service Telesales Representative
Customer Contact Solutions
04.2009 - 09.2009
Classified Telesales Representative
Moline Dispatch Publishing Company
04.2005 - 04.2008
Retention Supervisor
Moline Dispatch Publishing Company
12.2004 - 04.2005
Advertising Sales Representative
Royal Publishing Company
05.2004 - 01.2005
Retention Specialist
Moline Dispatch Publishing Company
03.2004 - 12.2004
Assistant Sales Manager
IBT Services
07.2003 - 03.2004
Black Hawk College
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