Dirryn Robles
Clifton,NJ
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
9
9
years of professional experience
Work History
Server Manager
Bogey's Sports Bar
Clifton
05.2021 - 09.2024
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Waitress Supervisor
IHOP
Bloomfield, New Jersey
01.2019 - 11.2021
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Monitored employee performance, identified areas of improvement, and provided feedback.
Server Assistant Manager
Jesse's bar
Paterson, NJ
10.2015 - 08.2019
- Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
- Trained, supervised and evaluated staff on proper service techniques, sanitation standards and menu items.
- Ensured compliance with all food safety regulations and established quality standards.
Education
High School Diploma -
Jhon F Kennedy
Paterson06-2001
Skills
- Social media control
- Marketing tactics
- Bidding processes
- Business launch
- Operations management
- Customer relations
- Client service
Timeline
Server Manager
Bogey's Sports Bar
05.2021 - 09.2024
Waitress Supervisor
IHOP
01.2019 - 11.2021
Server Assistant Manager
Jesse's bar
10.2015 - 08.2019
High School Diploma -
Jhon F Kennedy
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