Diseree Mancias

Victoria,Tx

Summary

Adaptable professional with extensive experience in customer service management and digital data analysis. Demonstrated ability to resolve complex client issues and improve first-call resolution rates, while delivering high-quality evaluations for search algorithms. Strong focus on enhancing operational performance and compliance with industry standards.

Overview

years of professional experience

Work History

Internet Rater / Search Quality Evaluator

Welocalize

04.2024 - 06.2026

Applied deep understanding of user intent and cultural nuances to inform evaluations of diverse search queries, improving search result accuracy.
Evaluated search engine results for relevance and quality, ensuring adherence to complex, evolving project guidelines to enhance user experience.
Used web-based evaluation tools to review web content, images, and maps, providing detailed feedback and ratings to improve quality and accuracy.
Achieved and maintained high-quality scores through independent evaluation in a fast-paced environment, contributing to overall project success.
Evaluated quality of localized content to ensure alignment with client specifications
Provided actionable feedback to improve linguistic accuracy and cultural relevance
Maintained meticulous records of daily hours worked across multiple client projects.
Accurately logged and tracked billable hours to ensure compliant payroll processing.

Assistant Manager

Family Dollar

08.2014 - 03.2019

Handled high-level escalations to resolve complex client issues and maintain client satisfaction.
Led a team of representatives to improve first-call resolution rates and overall service quality.
Trained and mentored new employees, fostering a collaborative team environment.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Implemented inventory management processes to improve stock accuracy and reduce discrepancies.
Monitored cash intake and deposit records to enhance accuracy and minimize discrepancies.

Education

GED -

Victoria College

Skills

Search evaluation
User intent analysis
Web content review
Quality assessment
Localized content evaluation
Data analysis
Escalation handling
Team leadership
Inventory management
Problem solving
Attention to detail

Effective communication
Time management
Quality management
Staff training
Issue resolution
Multitasking and organization
Customer service
Data entry
Typing speed 30
Microsoft Excel
Project guidelines adherence

Timeline