Diseree Mancias
Victoria,Tx
Summary
Adaptable professional with extensive experience across customer service management and digital data analysis. Proven track record in leading high-performing teams, improving customer satisfaction, and providing high-quality data evaluation for search engine algorithms. Expert in balancing empathetic client communication with the strict analytical requirements of internet rating. Experienced with quality assurance processes and standards. Utilizes analytical skills and attention to detail to identify and resolve issues efficiently. Track record of enhancing operational performance and ensuring compliance with industry standards.
Overview
12
12
years of professional experience
Work History
Internet Rater / Search Quality Evaluator
Welocalize
New York, NY
04.2024 - 06.2026
- Evaluated search engine results for relevance and quality based on complex, evolving project guidelines.
- Used web-based evaluation tools to review web content, images, and maps, providing detailed feedback and ratings to improve quality and accuracy.
- Maintained consistent high-quality scores while working independently in a fast-paced environment.
- Evaluated quality of localized content to ensure alignment with client specifications
- Provided actionable feedback to improve linguistic accuracy and cultural relevance
- Demonstrated deep understanding of user intent and cultural nuances across various search queries.
- Maintained meticulous records of daily hours worked across multiple client projects.
- Accurately logged and tracked billable hours to ensure compliant payroll processing.
Assistant Manager
Family Dollar
Victoria Tx
08.2014 - 03.2019
- Led a team of representatives to improve first-call resolution rates and overall service quality.
- Handled high-level escalations, ensuring a positive resolution for complex client issues.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained and mentored new employees, fostering a collaborative team environment.
- Implemented inventory management processes, reducing stock discrepancies by improving accuracy.
Education
CPC - Medical Coding
Victoria College
Victoria, Tx08-2026
GED -
Victoria College
Victoria, TX07-2023
Skills
- Management: Team Leadership, Performance Coaching, Conflict Resolution, Process Optimization, KPI Tracking
- Customer Service: De-escalation, CRM (Salesforce/Zendesk), Multi-channel Support (Phone, Email, Chat), Relationship Management
- Internet Rating: Search Engine Evaluation, Content Moderation, Policy Adherence, Data Labeling, User Intent Analysis
- Analytical mindset
- Training and mentorship
- Inspection documentation
- Safety procedures
- Medical terminology
- HIPAA compliance
- HCPCS coding
- ICD-10 coding
- CPT coding
Languages
English
Full Professional
Timeline
Internet Rater / Search Quality Evaluator
Welocalize
04.2024 - 06.2026
Assistant Manager
Family Dollar
08.2014 - 03.2019
CPC - Medical Coding
Victoria College
GED -
Victoria College