Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Disclaimer
Timeline
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Disha S Davey

Bengaluru,India

Summary

Operations and financial professional with over 3 years of experience driving accuracy, compliance, and efficiency in customer lending operations and seller account management. Proficient in customer due diligence, SLA delivery, and process improvement. Delivered measurable results by resolving cases daily at Amazon, with 100% quality accuracy, and processing securities at ANZ without internal errors. Holds an MBA in Banking and Finance, with strong analytical and research expertise. Recognized for cross-functional collaboration, problem-solving, and achieving top performance benchmarks.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Analyst( Customer Lending Operations )

ANZ Support Services
Bangalore, Karnataka
04.2025 - 09.2025
  • Maintained and updated customer securities with 100% accuracy, ensuring no internal errors.
  • Delivered timely and precise information to customer requests while meeting SLA targets.
  • Followed up on customer requirements, strengthening satisfaction and operational efficiency.
  • Completed lending documentation with zero rework.
  • Supported and recommended process improvements that streamlined operations and reduced effort.
  • Actively adapted to dynamic process/requirement changes while sustaining individual performance metrics.

Seller Support Associate

Amazon Development Centre
01.2022 - 01.2025
  • Resolved 50+ cases per day while sustaining 100% quality accuracy across account health management and seller support.
  • Recognized as Top Quality Performer for delivering consistent, error‑free service.
  • Proactively collaborated with internal team CSAC during peak season , upskilled for new workflows, and implemented process improvements to reduce resolution time.
  • Advocated sellers’ interests while enforcing compliance with policies, preserving seller and customer trust.
  • Maintained up‑to‑date case records and ensured escalations were handled effectively.
  • Awarded Top Performer of the Year for excellence in productivity, collaboration, and service quality.

Education

MBA - Banking And Finance

Jain (Deemed-to-be University)
01.2024

Bachelor of Commerce - Finance

Seshadripuram College
01.2022

Skills

  • Problem-solving and root cause analysis
  • Customer experience enhancement
  • Cross-functional collaboration
  • Strong written and verbal communication
  • Attention to detail and accuracy
  • Time management and prioritization adaptability in fast-paced environments

Certification

  • Introduction to Credit Risk
  • Introduction to General Insurance
  • Security Education & Awareness
  • Responsible Use of Generative AI
  • Environment, Health & Safety (EHS)
  • Workplace Personal Data Privacy Training – Non‑Tech

Awards

  • Hidden secrets of psychology - why do people do the things they do?
  • Outdoor and physical education from the management of Alison
  • My Bharat online youth campaign

Languages

  • English
  • Hindi
  • Kannada
  • Gujarati

Disclaimer

I solemnly declare that the information stated above is true and correct to the best of my knowledge.

Timeline

Operations Analyst( Customer Lending Operations )

ANZ Support Services
04.2025 - 09.2025

Seller Support Associate

Amazon Development Centre
01.2022 - 01.2025

MBA - Banking And Finance

Jain (Deemed-to-be University)

Bachelor of Commerce - Finance

Seshadripuram College

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