Disheria Fisher
Wilmington,DE
Summary
Seeking to gain long-term employment within a company, that allows one to utilize education and employment skills, while also providing opportunities for personal and professional growth. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
9
9
years of professional experience
Work History
Insurance Specialist
Navient Solutions
Newark, DE
10.2019 - Current
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Presented insurance options to customers in order to close sales on new policies.
- Maintained confidentiality of patient finances, records and health statuses.
Front Office Assistant
MedExpress Urgent Care
Wilmington, DE
04.2018 - 06.2019
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Completed daily logs for management review.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
Shelter Assistant
AmeriCorps/Ministry of Caring
Wilmington, DE
06.2016 - 04.2018
- Identified service gaps and located needed housing and work placement resources for individuals.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
DE, Service Technician
Division of Health & Social Services
, DE
08.2015 - 11.2017
- Streamlined repair processes to minimize day-to-day downtime and increase overall productivity.
- Assisted team members with equipment troubleshooting and diagnostics.
- Explained diagnostic findings to customers and outlined repair or service options.
- Reviewed technical documentation to complete equipment maintenance and repair.
Office, Medical Assistant
Dr. Lifrak
Wilmington, DE
12.2012 - 06.2014
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared initial patient charts for admission.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Education
Medical Assistant Certificate -
Harris School of Business
2013
Business Technology Certificate - undefined
Wilmington Job Corps Center
2010
Skills
- Insurance Customization
- Insurance Policy Sales
- Administrative Functions
- Cleaning and Organizing
- Procedure Assistance
- Verbal and Written Communication
- Microsoft Office Suite
- Administrative Support
Timeline
Insurance Specialist
Navient Solutions
10.2019 - Current
Front Office Assistant
MedExpress Urgent Care
04.2018 - 06.2019
Shelter Assistant
AmeriCorps/Ministry of Caring
06.2016 - 04.2018
DE, Service Technician
Division of Health & Social Services
08.2015 - 11.2017
Office, Medical Assistant
Dr. Lifrak
12.2012 - 06.2014
Medical Assistant Certificate -
Harris School of Business
Business Technology Certificate - undefined
Wilmington Job Corps Center
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