DISHITA KELLY
Houston,TX
Summary
As a dedicated and compassionate professional, I am eager to contribute my skills in caregiving, customer service, and team collaboration to your esteemed organization. With experience in daycare, home health care, and dietary support, I am committed to fostering a positive environment for both clients and colleagues. I am excited about the opportunity to join your team and make a meaningful impact in the lives of those we serve.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Daycare teacher
Learning prep
07.2019
- Nurtured a safe, engaging environment for 20+ children daily. Implemented creative lesson plans that boosted learning engagement. Enhanced communication skills in children through interactive play. Collaborated with parents to track and support child development. Achieved a 95% parent satisfaction rate through effective communication.
Home health care aide
Texas Quality One Medical Services
07.2024 - 11.2025
- Provided compassionate care to enhance patient comfort and well-being. Developed personalized care plans to meet individual patient needs. Assisted with daily living activities, promoting independence and dignity. Communicated effectively with families to ensure care continuity. Trained in CPR and first aid, ensuring patient safety at all times. Utilized strong problem-solving skills to address patient challenges. Maintained a clean and safe environment, enhancing patient satisfaction.
- Accountability
- Analytical Thinking
- CRM System Familiarity
- Active Listening
- Mentoring
- Adaptability & Flexibility
- Independent Work
- Research Skills
Call center representative
Conduent
04.2020 - 05.2022
- Identified and escalated complex issues, ensuring timely resolutions. Helping customers by taking payments and helping make payment arrangements. Help customer find doctors in their area and give information about their plan and what it covered
Caregiver
Robbin nest for Children
04.2020 - 05.2021
- Administered medication and monitored health for optimal well-being. Trained in CPR and first aid, ensuring safety at all times. Adapted to diverse needs, demonstrating flexibility and dedication. Communicated effectively with families, ensuring peace of mind.
- Cross-Functional Collaboration
- Basic Troubleshooting
- Public Speaking
- File Organization
Dietary Aide
Briarwood Nursing Home
11.2019 - 04.2020
- Expertly prepared nutritious meals for diverse dietary needs. Collaborated with dietitians to ensure compliance with health standards. Conducted regular quality checks to ensure meal excellence. Maintained a clean and organized kitchen environment for safety. Delivered exceptional customer service, boosting resident satisfaction. Streamlined food service operations, enhancing efficiency by 30%.
Call center representative
Humana
09.2019 - 10.2019
- Resolved customer inquiries, boosting satisfaction ratings to 95%. Utilized CRM tools to track leads, enhancing follow-up efficiency. Developed rapport with clients, leading to a 20% increase in repeat business. Implemented feedback loops, refining service delivery processes. Maintained a positive attitude, fostering a motivating team environment. Achieved recognition as 'Employee of the Month' for outstanding results.
Security officer
All pro security
12.2017 - 04.2018
- Worked for a Dawson high School maintaining hallways making sure all kids are in the classroom if they're out they have to have permission slip to be out maintaining the security gate outside kids have to have permit to leave the premises reporting any incidents to the front office making sure all access dates are locked
Cleaning crew
Annan janitorial and commercial
11.2016 - 04.2018
- Expertly maintained cleanliness in high-traffic areas, boosting client satisfaction. Trained new staff on best practices, enhancing team productivity and morale. Utilized eco-friendly products, promoting a healthier environment. Conducted regular inspections, ensuring compliance with safety regulations. Enhanced workplace safety by identifying and mitigating hazards. Consistently met tight deadlines, ensuring timely service delivery.
Security Guard (unarmed)
AAG Security
12.2014 - 05.2017
- Monitored premises to deter theft and ensure safety for all visitors. Conducted regular patrols, enhancing security presence and reducing incidents. Responded swiftly to alarms, minimizing response time and potential threats. Implemented access control measures, ensuring only authorized personnel entered. Assisted in emergency evacuations, prioritizing safety and efficiency. Utilized surveillance systems, enhancing monitoring and incident response.
Cashier
Krispy Kreme
12.2013 - 09.2014
- Achieved a 20% increase in upselling through product recommendations. Processed transactions efficiently, enhancing customer satisfaction. Maintained a balanced cash drawer with 100% accuracy. Trained new cashiers, improving team performance and service speed. Resolved customer inquiries, boosting loyalty and repeat business. Utilized POS systems to streamline checkout processes.
Dietary Aide
The Colonnades
01.2013 - 09.2014
- Expertly prepared nutritious meals for diverse dietary needs. Streamlined food service operations, enhancing efficiency by 30%. Maintained high standards of food safety and sanitation compliance. Received positive feedback from residents on meal quality. Conducted regular kitchen audits, ensuring top-notch hygiene. Facilitated smooth meal service during peak hours with ease. Promoted a positive dining experience, increasing resident satisfaction.
Education
High School Diploma -
Worthing High School
Houston05-2011
Skills
- Problem Solving
- Relationship Building
- Microsoft Office
Certification
- CPR and First Aide
- Security license
- Food handler license
Timeline
Home health care aide
Texas Quality One Medical Services
07.2024 - 11.2025
Call center representative
Conduent
04.2020 - 05.2022
Caregiver
Robbin nest for Children
04.2020 - 05.2021
Dietary Aide
Briarwood Nursing Home
11.2019 - 04.2020
Call center representative
Humana
09.2019 - 10.2019
Daycare teacher
Learning prep
07.2019
Security officer
All pro security
12.2017 - 04.2018
Cleaning crew
Annan janitorial and commercial
11.2016 - 04.2018
Security Guard (unarmed)
AAG Security
12.2014 - 05.2017
Cashier
Krispy Kreme
12.2013 - 09.2014
Dietary Aide
The Colonnades
01.2013 - 09.2014
High School Diploma -
Worthing High School