Ditiem Tawo
Sugar Land,Texas
Summary
Energetic professional with several years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader
At Home Decor Superstore
2023.10 - 2024.09
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
Online Personal Shopper
kroger
2022.10 - 2024.04
- Collaborated with team to complete daily tasks and enhance service delivery
- Assisted with collection, loading and acceptance of payment for customer pick-up and delivery orders
- Selected, bagged and staged grocery orders for guests.
- Greeted customers and provided excellent customer service.
- Provided detailed product information to customers.
Waiter
Chili's
2023.01 - 2024.01
- Delivered genuine hospitality and greeted customers upon arrival
- Cleaned tables, completed closing duties and re-stocked tableware and supplies
- Answered questions about menu selections and recommended food choices
- Prepared beverages following proper portioning standards for consistency.
- Provided excellent customer service to ensure repeat customers.
Lifeguard
Pengu Swim School
2022.02 - 2023.10
- Remained calm during emergency situations and followed safety procedures
- Supervised swimming areas and monitored swimmer safety
- Prevented inexperienced swimmers and small children from accessing deep end
- Tested pool for chemical levels and temperature
- Kept equipment, barriers and gates in good condition to minimize hazards.
Drive-Thru Cashier
Wendys
2022.03 - 2023.09
- Packaged food in bags for easy carrying and added napkins to complete orders
- Maintained cleanliness and organization of all storage areas
- Greeted customers with friendly demeanor upon entering drive-thru.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
Education
Elkins High school -
High School
Missouri City, TX05.2024
Skills
- Technical Support
- Quality Improvement
- Client Service
- Cash Handling
- Team Supervision
- Customer Relationship Management
- Complaint Handling
- Sales techniques knowledge
- Brand Marketing
- Business growth and marketing strategies
- Online and mobile consumer marketing tools
- Online marketing and advertising
Certification
- Meta advertising certification
Timeline
Team Leader
At Home Decor Superstore
2023.10 - 2024.09
Waiter
Chili's
2023.01 - 2024.01
Online Personal Shopper
kroger
2022.10 - 2024.04
Drive-Thru Cashier
Wendys
2022.03 - 2023.09
Lifeguard
Pengu Swim School
2022.02 - 2023.10
- Meta advertising certification
Elkins High school -
High School
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