Avdi Murati
Staten Island
Summary
Early-career HR Operations professional with a focus on optimizing workflows and handling sensitive information with discretion. Proven ability to maintain accurate records and manage high-volume inquiries while fostering cross-functional collaboration. Dedicated to enhancing operational efficiency and ensuring seamless process adherence.
Overview
4
4
years of professional experience
Work History
Fulfillment Support Agent
Automatiq
03.2025 - Current
- Responded to high-volume platform and workflow inquiries, ensuring detailed documentation in internal systems for future reference.
- Partner cross-functionally to resolve operational issues and ensure process adherence.
- Created structured documentation and procedural guides, enhancing workflow clarity and operational efficiency.
- Maintained accurate records, facilitating continuity and transparency across teams during transitions.
Customer Experience Agent
Nutrafol
06.2023 - 02.2025
- Managed 250+ weekly inquiries across phone, email, and chat while maintaining accurate documentation and timely resolution.
- Resolved sensitive customer matters with professionalism and discretion, ensuring high satisfaction and trust.
- Identified recurring issues, providing insights that informed process improvements and optimized workflows.
Customer Support Associate
Baked by Melissa
02.2022 - 05.2023
- Handled daily inquiries across multiple channels, ensuring timely follow-ups and thorough documentation.
- Organized records to enhance service quality and streamline operational processes.
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints promptly and professionally.
- Updated customer accounts and maintained accurate records.
Education
Bachelor of Science - Psychology
College of Staten Island
Staten Island, NY12-2025
Skills
- Ticket management
- Call management
- Zendesk and Intercom
- Workflow optimization
- Process coordination
- Record maintenance
- Office productivity tools
- Slack and Asana
- Cross-functional collaboration
- Team collaboration
- Problem solving
- Information confidentiality
Languages
English
Native/ Bilingual
Albanian
Native/ Bilingual
Timeline
Fulfillment Support Agent
Automatiq
03.2025 - Current
Customer Experience Agent
Nutrafol
06.2023 - 02.2025
Customer Support Associate
Baked by Melissa
02.2022 - 05.2023
Bachelor of Science - Psychology
College of Staten Island