Diva Wilson
Midland,TX
Summary
Highly organized and results-driven professional with a background in healthcare operations and supporting medical executive staff within a high-volume Emergency Room setting. Experienced in managing complex workflows, coordinating across departments, and maintaining accuracy across multiple systems. Recognized for reliability, strong communication, and the ability to stay efficient and adaptable in fast-paced, high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Emergency Room Unit Coordinator
Midland Memorial Hospital
Midland, Texas
07.2025 - Current
- Coordinated and performed patient admissions, transfers and discharges.
- Performed administrative duties such as scheduling appointments, answering phones, and filing documents.
- Identified potential problems before they arise by proactively monitoring trends related to patient flow.
- Coordinated physician orders for tests, treatments, medications. for Emergency Room patients.
- Facilitated coordination of patient care and services to enhance overall patient experience in the Emergency Room.
- Monitored medical supplies and equipment to ensure readiness for emergencies and support rapid response efforts.
- Acted as a liaison between the Emergency Room unit staff members and other healthcare professionals throughout the facility.
Executive Administrative Assistant
Midland Emergency Managers
Midland, Texas
03.2023 - 07.2025
- Acted as a central point of contact for provider staff, leadership, and external departments to facilitate efficient communication and workflow
- Managed and coordinated monthly physician and nurse practitioner meetings, including scheduling, agenda preparation, and follow-up communication
- Coordinated and scheduled annual provider evaluations and reappointments, ensuring compliance with credentialing timelines
- Verified work history, licenses, and certifications (BLS, ACLS) to support provider credentialing and maintain regulatory compliance.
- Conducted medical chart reviews and follow-ups for physicians and NPs to ensure documentation accuracy and compliance with coding/HIM requests
- Managed confidential provider records and sensitive information in compliance with HIPAA regulations
- Generated and maintained operational and performance reports for leadership review, informing strategic decisions
- Collaborated with departments such as HIM, billing/coding, and nursing leadership to resolve documentation and workflow issues
- Improved office efficiency by streamlining administrative processes and reducing communication delays between departments
- Supported onboarding and coordination of medical students, residents, and clinical learners, including scheduling and communication with program coordinators
Health Unit Coordinator
Midland Memorial Hospital
Midland, Texas
07.2022 - 06.2023
- Coordinated and prioritized tasks to ensure smooth daily operations in a complex, rapidly changing environment.
- Established and maintained effective communication with staff, physicians, and community organizations to enhance patient care quality.
- Answered telephone calls to provide information, resolve inquiries, and direct calls to appropriate staff.
- Coordinate patient admissions, transfers and discharges while maintaining medical records for continuation of care.
- Perform various administrative tasks by filing, copying and faxing documents.
Emergency Room Medical Scribe
Scribeamerica
09.2019 - 07.2022
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts using proper abbreviations, grammar, and spelling.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Accompanied physicians in fast-paced, stressful environments to support efficient patient care.
- Mastered medical terminology and developed strong computer skills through high-volume typing.
Lead Customer Service Associate
HEB
09.2018 - 08.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Gained recognition for surpassing service standard goals while demonstrating high energy and professionalism in interactions with clients and staff.
- Collaborated with staff to enhance customer service experience, contributing to team goals and improved client satisfaction rates.
Education
High School Diploma -
Midland High School
Midland, TX06-2017
Some College - Medical Coding
Midland College
Midland, TXSkills
- Data Management & System Accuracy
- Interdepartmental Communication
- Workflow management
- Healthcare Operations Support
- Data Analysis
- Report Generation & Documentation
- Process Improvement & Organization
- HIPAA Compliance
- Adaptability & Technical Learning
Highlights of Qualifications
- Experience supporting operations in a high-volume Emergency Room, with strong ability to manage time-sensitive tasks and prioritize effectively
- Proven background in coordinating workflows and communication across multiple departments, ensuring smooth day-to-day operations
- Skilled in maintaining accurate records and tracking data across electronic systems, with strong attention to detail
- Experience handling sensitive information and documentation in compliance with HIPAA standards
- Highly organized and adaptable, with the ability to quickly learn new systems, processes, and technologies
Certification
Executive Administrative Assistant Certificate
Timeline
Emergency Room Unit Coordinator
Midland Memorial Hospital
07.2025 - Current
Executive Administrative Assistant
Midland Emergency Managers
03.2023 - 07.2025
Health Unit Coordinator
Midland Memorial Hospital
07.2022 - 06.2023
Emergency Room Medical Scribe
Scribeamerica
09.2019 - 07.2022
Lead Customer Service Associate
HEB
09.2018 - 08.2019
High School Diploma -
Midland High School
Some College - Medical Coding
Midland College