DIVANSHU BAKSHI
Summary
Accomplished Mobile Device Management specialist with expertise in mobile device deployment management and proficiency in Microsoft Intune and MobileIron. Collaborative leader dedicated to ensuring project success and client satisfaction through reporting, training updates, and alignment with user requirements. Experienced in contributing to product development processes and aligning technology solutions with strategic product goals.
Overview
5
5
years of professional experience
Work History
Technology Analyst
Infosys
08.2018 - 08.2023
- Managed over 200,000 mobile devices, achieving a 99% increase in device management efficiency for client MDM and application deployment
- Collaborated with top leadership and clients to optimize project delivery, reducing delays by 15% and managing escalations with a 98% resolution rate
- Prepared and presented comprehensive reports to senior managers, contributing to a 20% increase in strategic decision-making effectiveness
- Updated training materials and guides as needed, resulting in a 25% improvement in team productivity
- Achieved a 30% improvement in user satisfaction by coordinating with cross-functional development teams to design and implement solutions that met user requirements.
Education
Bachelor Of Technology, Computer Science Engineering -
Chitkara University
Master of Science - Computer And Information Sciences
Saint Louis University
Saint Louis, MI08.2025
Skills
- MobileIron
- Project Management
- Technical Analysis
- Microsoft Company Portal
- Jira
- ServiceNow
- Visual Studio
- Microsoft Excel
- PowerPoint
- Python
- MySQL
- HTML
- CSS
- JS
- Angular
- Spring MVC
Accomplishments
- Earned the "Digital Interactions Professional" title with double recognitions at the "RISE GRACIAS" event at Infosys.
- Received consistent positive feedback from clients and managers for resolving various mobile device issues.
Projects
- ODC Management Tool, Developed and maintained an ODC (Off-shore-Development-Center) management tool during an internship at Infosys Ltd. Executed essential database operations, including adding, removing, and checking out data, tailored to client requirements.
- WLAN-Based Data Sharing System: Engineered a WLAN-based data sharing and communication system. We utilized network programming to enable seamless data exchange among multiple connected devices, enhancing collaboration.
- Smart Door Lock Project: Designed and implemented a Smart Door Lock system. Empowered door control through a dedicated Android application linked via Bluetooth to an Arduino Uno integrated with a Bluetooth module.
Timeline
Technology Analyst
Infosys
08.2018 - 08.2023
Bachelor Of Technology, Computer Science Engineering -
Chitkara University
Master of Science - Computer And Information Sciences
Saint Louis University