Divi Batista

Summary

Hardworking professional bringing detail-oriented approach to food preparation and handling. Reliable individual possessing excellent communication and problem-solving strengths.

Overview

18

years of professional experience

Work History

Catering and cook

Habanero catering

Naples, FL

04.2025 - Current

Operated kitchen equipment safely while adhering to food safety protocols.
Collaborated with team members to ensure timely meal service during events.
Assisted in inventory management by tracking ingredient supplies and usage.
Prepared diverse menu items following established recipes and presentation standards.
Maintained cleanliness and organization of kitchen areas during food preparation.
Assisted in meal plating to meet customer specifications and dietary needs.
Supported head chef in planning menus for upcoming catering events.
Cleaned kitchen equipment, surfaces, utensils and dishes.
Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Operated grills, fryers and broilers to cook items to quality guidelines.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Wrapped, dated and labeled food items in storage for safety and freshness.
Followed established procedures and requirements for safe food handling, storage and service.
Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Used standardized recipes and other instructions to prepare food.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Organized storage areas for efficient usage of space.
Carried pans and trays of food to and from work stations, stove, and refrigerator.
Managed portion control using correct utensils during preparation and plating.
Resolved customer complaints regarding food quality or services provided.
Coordinated orders to expedite food from kitchen according to cook time and delivery time.
Set up and performed initial prep work for soups, sauces, and salads.
Retained consistent quality and high accuracy when preparing identical dishes every day.
Coordinated with wait staff to ensure timely delivery of meals to customers.
Monitored stock levels of food items and ordered more when necessary.
Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
Performed basic administrative duties such as inventory management, ordering supplies.
Ordered supplies as needed for the kitchen.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Set up work stations prior to opening to minimize prep time.
Checked completed orders for correct quantity and quality.
Monitored temperatures of prepared food and cold-storage areas.
Distributed food to service staff for prompt delivery to customers.

Cashier Assistant

McDonald’s

Cape Coral, Florida

01.2019 - 12.2026

Processed customer transactions accurately and efficiently at a fast-paced service environment.
Assisted customers with menu selections and answered questions about food items.
Maintained cleanliness and organization of the front counter and dining area.
Collaborated with team members to ensure smooth operations during peak hours.
Provided exceptional customer service, resolving issues promptly and politely.
Stocked supplies including napkins, utensils, and beverages for customer convenience.
Checked out customers quickly but accurately ensuring all items are scanned properly.
Provided accurate cash register operations, including accepting payments and providing change.
Issued receipts, refunds, credits or change due to customers.
Stocked shelves with incoming goods from delivery trucks as needed.
Interacted politely with customers to promote quality service during checkout.
Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
Swept and mopped front end during shifts to maintain professional appearance.
Issued receipts, change and refunds to customers to promote smooth operations.
Answered customers' questions concerning location, price and use of merchandise.
Organized shelves and displays to maintain an orderly appearance of the store.
Resolved customer complaints regarding sales and service.
Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
Received payment by cash, check, credit cards, vouchers or automatic debits.
Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
Maintained financial records by counting cash and recording tips at end of shift.
Backed up cashiers ringing up large number of customers by bagging products.
Promoted store cleanliness by keeping track of trash can levels and emptying when full.
Verified that all coupons were valid before processing them for payment.
Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
Processed customer transactions accurately and efficiently.
Collaborated with team members to meet sales targets and improve customer satisfaction.

Night Manager

Racetrack petroleum

Saint Petersburg, FL

04.2009 - 07.2015

Managed inventory levels and restocked fuel supplies as needed.
Coordinated daily cash handling and financial reporting procedures.
Assisted in resolving customer inquiries and complaints effectively.
Monitored fuel pumps and equipment for proper functioning overnight.
Implemented cleaning schedules to maintain facility standards consistently.
Ensured accurate documentation of nightly transactions and activities.
Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
Ordered supplies as needed and monitored stock levels throughout the night shift.
Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
Managed emergency situations such as fires, medical emergencies or criminal activity.
Identified opportunities to improve efficiency of operations processes during the night shift.
Communicated with management via email or phone message to report issues needing attention.
Established friendly relationships with regular guests, members and residents.
Oversaw night audit function and preparation of daily financial reports.
Provided training for new night shift personnel on proper use of equipment and safety protocols.
Scheduled cleaning and maintenance for rooms and equipment.
Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
Ensured compliance with local laws and regulations related to health, safety, or other areas.
Oversaw general upkeep of public areas and restrooms.
Communicated regularly with vendors regarding product availability and pricing information.
Secured building and walked grounds, fostering health and safety of employees and guests.
Monitored security cameras to ensure the safety of customers and employees.
Implemented changes in policies or procedures when necessary to ensure smooth operation of the business.
Developed and implemented procedures for staff to handle customer complaints efficiently.
Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.
Hired, trained and developed staff, evaluating performance and progress to fulfill nightly operations.
Adhered strictly to all applicable laws governing labor practices in accordance with local regulations.
Responded promptly to guest requests to achieve customer satisfaction.
Investigated inventory discrepancies and took appropriate action when necessary.
Promoted teamwork and quality service through communication and coordination with other departments.
Scheduled and supervised shifts, ensuring adequate coverage at all times.
Advised management of staffing levels and team member performance to facilitate labor.
Provided information services to guests regarding promotions, pricing, and reservations.
Maintained and enforced procedures for security of monies, credit and financial transactions and guest security.
Created reports summarizing daily operations activities such as sales figures, cash flow management.
Responded promptly to inquiries from customers or clients about services offered by the business.
Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
Trained new hires on company policies, procedures and safety protocols.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Reviewed completed work to verify consistency, quality, and conformance.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Recruited and trained new employees to meet job requirements.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assigned work and monitored performance of project personnel.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Produced thorough, accurate and timely reports of project activities.
Trained staff on safety protocols and customer service standards.

Education

Immokalee High School, Immokalee, FL

Skills

Food safety
Menu planning

Cooking techniques
Equipment operation

Languages

Spanish

Full Professional

A1

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-Site

Salary Range

$45000/yr - $200000/yr

Timeline

Catering and cook - Habanero catering

04.2025 - Current

Cashier Assistant - McDonald’s

01.2019 - 12.2026

Night Manager - Racetrack petroleum

04.2009 - 07.2015

Immokalee High School - ,