Overview
Work History
Education
Timeline
Generic
Divina Gracia Hilario

Divina Gracia Hilario

Port Canaveral,FL

Overview

24
24
years of professional experience

Work History

Bartender

RCCL
12.1999 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Customer Service Representative

Teleperformance Philippines
10.2021 - 01.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Bachelor of Science - Hotel And Restaurant Management

St.Paul College of Manila
Malate Metro Manila
03.1991

Timeline

Customer Service Representative

Teleperformance Philippines
10.2021 - 01.2023

Bartender

RCCL
12.1999 - Current

Bachelor of Science - Hotel And Restaurant Management

St.Paul College of Manila

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Divina Gracia Hilario