Divine Gihozo
San Antonio,TX
Summary
Highly skilled Help Desk professional with 1.5 years of experience in providing technical support and troubleshooting for end-users. Proven ability to efficiently resolve technical issues and provide excellent customer service in a fast-paced environment. Proficient in various help desk software and tools, with a strong focus on ensuring customer satisfaction and continuous improvement. Excellent communication and problem-solving skills, with a passion for helping others and delivering top-notch support. Adept at prioritizing tasks and working collaboratively with team members to deliver timely solutions. Looking to leverage the experience and expertise in a challenging Help Desk role.
Overview
1
1
year of professional experience
Work History
Security and Saftey
Army Active Duty
05.2021 - 06.2022
- Processing information- The S2 can process information on the spot and advise the unit on the meaning of reports. They can also help determine where to focus flight information collection assets.
- Communication-The S2 needs a constant stream of transmissions in both directions to process data and track aircraft movements. They can communicate directly with the commander, S3, and FSO.
- Other responsibilities- The S2 may also facilitate staff-assisted visits, ensure intelligence personnel don't collect on US persons, and provide products to support training objectives.
- Managed 5+ projects valued at $450,000 to $600,000, oversaw dynamic project teams comprised of soldiers, and ensured on-time and on-budget completion
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City 12.2025
Associate of Science -
Northeast Lakeview College
San Antonio 12-2023
Skills
- Microsoft Office
- Spreadsheet Excel
- Technical Support
- Business Operations
- Data Analysis
- Communication
- Problem Solving
- Operating Systems
Timeline
Security and Saftey
Army Active Duty
05.2021 - 06.2022
Bachelor of Science - Information Technology
Western Governors University
Associate of Science -
Northeast Lakeview College
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