Divine Roberts
Henderson,NC
Summary
Compassionate Certified Nursing Assistant with over 20 years of experience in hospice, home health, and acute care settings, dedicated to providing exceptional hands-on personal care and emotional support while ensuring meticulous documentation. Expertise in assisting with activities of daily living (ADLs), patient observation, and fostering collaboration within multidisciplinary teams enhances the quality of care delivered. Holds active certifications in CNA, BLS, and Home Health Aide, demonstrating a proven ability to provide dignified end-of-life care across diverse environments. Committed to improving patient outcomes through empathy and professional excellence.
Overview
20
20
years of professional experience
Work History
Clinical Support Technician
UNC Rex Healthcare
Raleigh, NC
05.2019 - Current
- Delivered critical emotional support and compassionate care to patients during pivotal moments in a fast-paced CICU setting.
- Assisted individuals with personal hygiene and skin care routines, foley catheter care etc. Provided empathetic support to improve overall well-being.
- Monitored vital signs, blood sugar levels, and patient intake and output. Reported changes in patient status to registered nurse promptly.
- Ensured accuracy and timeliness of documentation within Epic electronic health record system.
- Managed patient admissions, transfers, and discharges to enhance overall care experience for families and patients.
- Oversaw the organization and upkeep of patient charts. Facilitated physician consult processing. Enhanced collaboration within interdisciplinary teams.
Home Health Aide/Certified Nurse Assistant
Wuesthoff Hospice and Palliative Care
Melbourne, FL
04.2011 - 11.2015
- Delivered direct personal care and emotional support to hospice patients in homes and care facilities
- Assisted with ADLs, personal hygiene, grooming, and provided companionship during end-of-life care
- Documented all daily care and patient observations in electronic medical records
- Collaborated with multidisciplinary teams including doctors, nurses, social workers, and chaplains to ensure holistic patient care
Administrator/Home Health Aide
Divine Care Adult Family Care
Cocoa, FL
01.2006 - 01.2011
- Administered daily care operations, ensuring residents experienced optimal comfort and maintained their dignity in a nurturing home atmosphere.
- Managed appointment scheduling and coordination for clinical teams, optimizing patient care processes.
- Monitored and recorded detailed observations of resident care conditions and progress for compliance and improvement purposes.
- Enhanced residents' quality of life through assistance with bathing, dressing, feeding, transferring, and ambulating tasks.
Home Health Aide (HHA)
Wuesthoff Hospice and Palliative Care
Melbourne, FL
12.2001 - 02.2006
- Facilitated essential daily care tasks, such as bathing, dressing, and feeding, to promote individual well-being and comfort.
- Facilitated range of motion exercises and patient transfers utilizing assistive devices.
- Provided compassionate companionship and emotional support to hospice patients and their families.
- Maintained detailed records of vital signs, intake, and output, promptly notifying RN of any significant changes.
- Coordinated efforts with registered nurses, social workers, and chaplains to ensure comprehensive support for hospice patients.
CNA 2
Health First Cape Canaveral Hospital
Cocoa Beach, FL
01.2001 - 01.2003
- Supported patients in daily living tasks while prioritizing comfort and compassionate care.
- Partnered with healthcare team to design and implement individualized care plans that address patient needs.
- Monitored and recorded patient vitals, including temperature, blood pressure, and blood sugar levels.
- Ensured maintenance of a clean and sanitary environment by adhering to infection control protocols.
Clerical Reservationist
Premier Cruise Lines
Cape Canaveral, FL
01.1987 - 01.2000
- Managed incoming call operations, providing assistance with reservations for a high-volume cruise line.
- Delivered exceptional customer service by actively engaging customers and employing effective listening and interpersonal skills.
- Demonstrated comprehensive understanding of products, services, and facilities.
- Recommended tailored packages and amenities to guests, ensuring optimal accommodation fit for individual preferences.
- Recorded customer inquiries and feedback efficiently using spreadsheet software.
- Demonstrated organizational skills with meticulous attention to detail while managing multiple tasks.
Education
Home Health Aide Certificate
Brevard Community College
Cocoa, FlCertified Nurse Assistant - Certification
Brevard Community College
Cocoa, FL01-2001
Skills
CPR and BLS certification
End-of-life care
Compassionate patient assistance
Aiding in daily living skills
Vital signs
Understanding of HIPAA regulations
Electronic documentation proficiency
Collaborative teamwork
Timeline
Clinical Support Technician
UNC Rex Healthcare
05.2019 - Current
Home Health Aide/Certified Nurse Assistant
Wuesthoff Hospice and Palliative Care
04.2011 - 11.2015
Administrator/Home Health Aide
Divine Care Adult Family Care
01.2006 - 01.2011
Home Health Aide (HHA)
Wuesthoff Hospice and Palliative Care
12.2001 - 02.2006
CNA 2
Health First Cape Canaveral Hospital
01.2001 - 01.2003
Clerical Reservationist
Premier Cruise Lines
01.1987 - 01.2000
Home Health Aide Certificate
Brevard Community College
Certified Nurse Assistant - Certification
Brevard Community College