Divine Love Abaigar
Lexington,NC
Summary
Experienced medical professional with a strong background in medical billing and patient relations at Cumberland County Public Health Department. Demonstrated success in improving office efficiency and accuracy through effective EHR management and communication. Dedicated to exceptional customer service and strict adherence to HIPAA regulations. Proficient in inventory management and operational procedures, with a focus on problem-solving and team collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Cumberland County Public Health Department
Fayetteville, NC
07.2022 - 09.2025
- Assisted healthcare providers with administrative tasks as needed.
- Handled patient inquiries and provided necessary information promptly.
- Coordinated communication between patients and medical staff effectively.
- Supported public health initiatives through community outreach efforts.
- Checked patients in and out for appointments and collected co-payments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Maintained patient confidentiality and adhered to HIPAA regulations.
Medical Billing Assistant
Dae Shin Acupuncture Oriental
FAYETTEVILLE, North Carolina
01.2022 - 06.2025
- Maintained patient billing records using electronic health record systems.
- Processed medical claims for acupuncture treatments and services.
- Communicated with insurance companies to resolve claim discrepancies.
- Assisted patients in understanding their bills and insurance coverage.
- Supported office staff by managing appointment scheduling and confirmations.
- Reviewed and verified billing information for accuracy and compliance.
- Collaborated with healthcare providers to ensure proper coding of services.
- Performed follow-up on unpaid or rejected claims with insurance providers.
- Verified insurance coverage and eligibility for medical services rendered.
- Entered data into electronic billing system.
- Maintained accurate records of claims processing in compliance with HIPAA regulations.
- Assisted with training new employees in billing procedures.
- Identified potential coding issues that could lead to denials or underpayments and addressed these issues promptly.
- Answered inquiries from patients regarding their bills and payment plans.
- Processed and submitted claims to insurance companies electronically or by paper.
- Applied HIPAA privacy and security regulations while handling patient information.
- Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.
- Maintained billing software by updating rate change, cash spreadsheets and current collection reports.
Education
Associate of Applied Science - Medical Billing, Coding, & Auditing
Fayetteville Technical Community College
Fayetteville, NC05-2025
Some College (No Degree) - Medical Coding
L S Coding & Education LLC
Tucson, AZ01-2020
Skills
- Medical billing
- Patient coding
- EHR management
- Insurance verification
- Customer service
- Data entry
- Communication skills
- Attention to detail
- HIPAA guidelines
- Medical office procedures
- Telephone etiquette
- Patient reception management
- Medical terminology
- Front desk operations
- Medical office administration
- Paperwork coordination
- HIPAA compliance
- Insurance verifications
- Medical records management
- Patient callbacks
- Patient relations
- Referral verification
- Reminder calls
Certification
- Certified Professional Coder - Apprentice
Timeline
Medical Receptionist
Cumberland County Public Health Department
07.2022 - 09.2025
Medical Billing Assistant
Dae Shin Acupuncture Oriental
01.2022 - 06.2025
Associate of Applied Science - Medical Billing, Coding, & Auditing
Fayetteville Technical Community College
Some College (No Degree) - Medical Coding
L S Coding & Education LLC
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