Summary

Overview

Work History

Education

Skills

Timeline

Divya Bansal

Cary,NC

Summary

Influential Leader & Strategic Visionary — Empowering Teams to Innovate & Succeed.

Seasoned CX Leader with 16+ years of experience in the IT industry, bringing a wealth of knowledge in people leadership, strategic planning, and stakeholder engagement. Fosters high-performance cultures, mentoring emerging leaders and driving teams toward achieving exceptional business results. Excels in building and nurturing relationships across all levels of an organization, from front-line employees to top executives, ensuring cohesive team dynamics and alignment with organizational goals. Expert in guiding cross-functional teams through complex project landscapes, leveraging a deep understanding of diverse technologies and markets to inform strategic decisions. Demonstrates a profound capability in steering teams through high-stakes environments, achieving productivity, innovation, and customer satisfaction breakthroughs. Known for a hands-on leadership style that motivates, inspires, and cultivates an atmosphere of accountability and mutual respect.

AREAS OF FOCUS:-

Product Management & Innovation
Strategic Planning
Business Development
Customer Experience
Process Improvement/Streamlining
Cost Analyses & Budget Control
People Leadership
Coaching & Development
Relationship Management

Overview

years of professional experience

Work History

CISCO SYSTEMS

01.2018 - Current

CX Product Manager – Field Offer Strategy Lead

Cisco

01.2021 - Current

Introduced the, Success Tracks offer, orchestrating cross-functional collaboration for a seamless transition to high-value services; this initiative led to an 88% year-over-year bookings growth in Q1 FY24 and secured a $21M deal with a major healthcare provider, significantly enhancing partner and customer engagement
Played a critical role in partner and buying program strategic efforts, aligning with extended teams to support go-to- market strategies and business insights
Created and implemented a Formal Intake Process and spearheaded ST FOS team Territory Reviews, demonstrating exceptional leadership in coordinating and delivering cross-functional initiatives
Led strategic stakeholder alignment, accelerating Cisco's transition to high-value services, contributing to revenue growth in FY23-24
Organized sales and partner enablement, improving offer understanding and streamlining communication strategies
Implemented a "Formal Suggestion Intake Process," enhancing offer management through field feedback, leading to a streamlined adoption process and prioritization of 30% of over 100 suggestions
Initiated and contributed to forming the Platform Acceleration & Adoption Tiger team to remediate production commerce platform issues, focusing on team hiring and development within Cisco, E2E Organizational Change
Management
Divya Bansal 201-245-4557 ∙ divyabansal23@icloud.com ∙ Page
AMER Deal Acceleration Team BCS 3.0 Conversion Lead | 2021
Oversaw transition from Cisco's Business Critical Services 2.0 to a new service offer, addressing end-of-service (EoS/EoL) challenge for a $1B revenue stream
Formed and guided a specialized SME Tiger Team to convert legacy deals, resulting in $20M in additional bookings within two quarters and doubling service revenue to $2B in the fiscal year
Revitalized U.S
Public Sector revenue by tailoring the Cisco Business Critical Services offer, simplifying processes, and enhancing tools; strategic realignment boosted sales quota attainment and garnered accolades from senior leadership
Led team through onboarding and training to ensure a swift and efficient project conversion, elevating team proficiency in navigating complexities, and securing stakeholder approval for accelerated project delivery.

Business Development Manager

01.2019 - 01.2021

Facilitated collaboration with Service Sales and Account teams across US & Canada for Public Sector, Commercial, and Enterprise accounts, ensuring seamless deal progression
Provided expert guidance for key customer and partner transitions, ensuring smooth adoption of high-value services, and strengthening relationships
Recognized by CX Product Management Team for contributions to the success of the Business-Critical Services launch.

Project Manager

INFOSYS LTD

01.2018 - 01.2019

Grew and developed Cisco US & Canada regions; collaborated with Cisco Service Sales for new and renewed opportunities, participating in sales projections and forecasting revenue, in line with quarterly plans and targets
Oversaw the Scope of Work documentation and guided the approval process with Cisco's Legal & Contract
Management Teams, streamlining communications with Advanced Delivery Teams for deal acceleration
Managed resource allocation, including Business Development Managers and Scoping & Proposal Advisors, to refine deal scopes
Led the preparation and presentation of quotes and proposals for Cisco Advanced Services.

Project Manager/Network Project Coordinator

NATIONWIDE COMMUNICATIONS LLC. & IQOR INC

01.2015 - 01.2017

Directed telecom projects for major providers, such as Sprint, Century Link, AT&T, Zayo, PLDT, Comcast, Verizon, and
Bell Canada; handled $8M annual spend and coordinated with leading telecom providers to ensure service excellence
Spearheaded a $3M+ MPLS connectivity project, delivering enhanced network redundancy and connectivity within 3 months, earning client accolades on LinkedIn
Optimized telecom inventory management for 50+ global sites, securing over $1M in cost savings within 6-8 months, facilitating bandwidth upgrades for critical sites
Designed and maintained a SharePoint portal for client-specific document libraries and managed comprehensive telecom circuit inventories
Established SLA metrics, ensuring client needs were met and projects were on-time.

PR-Admin Executive/Co-Teacher

PREVIOUSROLES, PRESCHOOL DAYCARE CENTRE

Gurgaon

01.2012 - 01.2013

Infrastructure Support Analyst

MEDAREX INC, Bristol Myers Squibb

Bloomsbury, NJ

01.2007 - 01.2008

Network Analyst

Extreme TAC/Cisco TAC | HCL COMNET SYSTEMS & SERVICES LTD

, IN

01.2005 - 01.2006

Network Administrator

PERFUMES & FLAVORS LTD

, UP

01.2004 - 01.2005

Cisco Systems

01.2024

CX Women Leadership Accelerator Program: Advanced leadership skills and network expansion with executive interactions and personalized coaching
Nov 2023, Duke Fuqua School of Business, DUKE Adaptive Strategic Execution Program for Leaders: Enhanced executive capabilities
Dec 2023, BetterUp, Executive Skill Development Leadership Coaching: Improved leadership and personal growth through extensive training and coaching to overcome unconscious biases for peak performance
Aug 2023, Cisco Systems, JUMP Alumni Leadership Coaching: Developed advanced leadership communication and influence skills
Feb 2023, Cisco Systems, JUMP Women's Leadership Program: Gained leadership insights and network growth, preparing for significant opportunities.

Agent, Customer Service

ORANGE BUSINESS SERVICES

Gurgaon, IN

01.2006

Technical Support Officer

CISCO TAC | CONVERGYS INDIA PVT. LTD

Gurgaon, Haryana

01.2004