Divya Gadasalli
Program Coordinator
Plano,TX
Summary
Dedicated and results-driven Program Coordinator with two years of experience in effectively managing and coordinating various programs and projects. Wears many hats to accomplish dynamic objectives. Highly skilled at building lasting relationships with customers and business executives. Ready to apply three years of experience to new professional challenges with a growth-oriented organization.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Program Coordinator
Foundation For CHOICE
10.2023 - Current
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
- Organized engaging events and workshops for students, enhancing their learning experience within the program framework.
- Developed and maintained relationships with external partners to facilitate program operations.
- Coordinated and managed communications and relations between 100 students and their mentors.
- Managed customer relationship management for all programs and pipelines. Served as a contact liaison for potential students with the executive director.
Customer Service Coordinator
Movement Climbing
04.2023 - 09.2023
- Recommended and upsold new products, resulting in a 15% increase in revenue.
- Maintained and managed customer files and databases.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Sales Lead
REI
08.2022 - 03.2023
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Collaborated with cross-functional teams to develop integrated sales strategies, driving overall company growth.
- Implemented CRM systems to streamline data management and improve tracking of customer interactions.
- Enhanced client relationships through consistent communication and personalized solutions.
Project Manager
Gadasalli Rental LLC
01.2020 - 08.2022
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost-effectiveness.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Assistant Manager
Tilted Kilt Pub & Eatery
03.2019 - 12.2019
- Established team priorities, maintained schedules, and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Server
Tilted Kilt Pub & Eatery
08.2018 - 01.2019
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Arts - Business Communications
The University of Texas of The Permian Basin
Odessa, TX 05.2001 -
Skills
Strategic Planning
undefinedTimeline
Program Coordinator
Foundation For CHOICE
10.2023 - Current
Customer Service Coordinator
Movement Climbing
04.2023 - 09.2023
Sales Lead
REI
08.2022 - 03.2023
Project Manager
Gadasalli Rental LLC
01.2020 - 08.2022
Assistant Manager
Tilted Kilt Pub & Eatery
03.2019 - 12.2019
Server
Tilted Kilt Pub & Eatery
08.2018 - 01.2019
Bachelor of Arts - Business Communications
The University of Texas of The Permian Basin
05.2001 -
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