Divya Jobai

• Delivered document verification support by handling range of routine and special requirements.
• Brings analysis and customer service skills to team that helps consumer obtain affordable health care.
• Communicates with consumers and provides telephone support , records and input information to internal database records.
• Conducts outbound telephone calls.
• Performs data entry and retrieval and perform arithmetical computations.
• Maintains required production and quality standards as outlined by contract.
• Recognizes & assesses issues associated to the task following work instructions as outlined by the line of business and escalates when necessary.
• Demonstrates flexibility and ability to adapt to change.
  

Client: Union Bank of California

• Tracked, prioritized and organized defects with Bugzilla, working with development team to facilitate timely corrections.
• Reduced overall testing hours 40% by writing and optimizing automation test scripts in Selenium.
• Collaborated with developers and product owners to stay current on product features and intended functionality.
• Performed Integration, Regression and Functional tests on modules and full software implementations for more than 3 projects per year.
• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
• Identified and tracked defects with Bugzilla and HP Quality Center and supported developers in resolving problems by completing additional tests.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
• Authored and maintained well-organized, efficient and successful manual test cases for entire team.
• Evaluated function, performance and design compliance of every product against design standards and customer needs.
• Completed in-depth usability testing on Windows, Android and iOS mobile devices.